Client Services Senior Project Manager

Sr. Project Manager Of Client Services

At Epiq, your work contributes to complex, global legal outcomes. You'll join a values-driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise-wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that's recognized externally. Enabled by modern platforms and AI, you'll do the most meaningful work of your career and see your impact at scale.

The Sr. Project Manager of Client Services serves as a key leader in managing strategic client relationships through proactive communication, project execution, and service delivery excellence. This individual will act as the primary day-to-day contact for assigned client engagements, coordinating internal resources, driving project milestones, and ensuring a consistently high-quality client experience.

Successful candidates will possess strong project management experience, exceptional relationship-building skills, and the ability to manage demanding, high-visibility client engagements in a fast-paced environment. This role supports large-scale legal services programs with significant visibility and requires strong judgment, responsiveness, and stakeholder management capabilities.

Essential job responsibilities include:

• Serving as the primary liaison with key client representatives and owning the service delivery relationship for assigned projects.
• Driving overall client satisfaction through effective communication, responsiveness, and coordination of client deliverables.
• Building trusted relationships with clients by understanding business objectives, anticipating needs, and providing consultative guidance.
• Coordinating internal stakeholders to ensure timely and accurate execution of project deliverables.
• Establishing project plans, timelines, milestones, and workstreams while proactively identifying and mitigating risks.
• Ensuring client requirements are met with the highest level of quality, accuracy, and professionalism.
• Providing regular project status updates, reporting, and strategic recommendations to clients and internal leadership.
• Managing project budgets, financial reporting, forecasting, and resource allocation.
• Partnering across operations, technology, legal services, and leadership teams to ensure successful project outcomes.
• Proactively addressing client concerns and escalating issues appropriately when necessary.
• Maintaining accurate documentation and project records throughout the project lifecycle.
• Demonstrating leadership and accountability while driving projects to successful completion.
• Acting as a trusted advisor and advocate for client success.
• Supporting team development through coaching, mentoring, knowledge sharing, and best practice leadership.
• Assisting leadership with resource planning, workload balancing, and project staffing decisions.
• Participating in organizational initiatives focused on service delivery excellence, process improvement, and operational efficiency.
• Identifying opportunities to improve workflows, communication practices, and client outcomes.
• Contributing to a culture of accountability, collaboration, and continuous improvement.

Qualifications and characteristics include:

• Minimum of 5 years of project management experience in legal services, professional services, consulting, client services, claims administration, litigation support, or related industries.
• Proven ability to manage high-touch client relationships and successfully navigate complex stakeholder environments.
• Demonstrated success managing multiple concurrent projects with competing priorities and deadlines.
• Strong communication and interpersonal skills with the ability to build trust quickly and influence stakeholders at all levels.
• Exceptional client relationship management skills, including proactive expectation management and consultative problem solving.
• Experience leading cross-functional teams and coordinating multiple business functions to achieve project goals.
• Strong organizational skills with the ability to execute effectively in fast-paced, deadline-driven environments.
• Experience managing project budgets, forecasting, reporting, and operational metrics.
• Demonstrated leadership capabilities, including coaching, mentoring, and team development.
• Ability to exercise sound judgment and remain calm under pressure while managing demanding client situations.
• Bachelor's degree or equivalent professional experience required.
• Experience working with law firms, attorneys, legal departments, mass tort administration, class action administration, legal operations, or professional services organizations is preferred.
• Advanced degree, PMP certification, JD, MBA, or other relevant professional certifications are a plus.

The compensation range for this role is $105,000 to $115,000 USD annually and may be eligible for a 10% annual bonus.