SIDE is looking for a Player Support Incident Manager to support a confidential gaming support programme.
This role is suited to someone who can coordinate quickly, communicate clearly, and bring structure to high-impact support situations, volume spikes, emerging issues, and player-impacting incidents.
You will work across Player Support, Operations, Team Leads, escalation teams, and stakeholder groups to support incident response, queue impact, communication alignment, and post-incident learning.
What You'll Be Doing
T4 Incident Manager • Charleston, SC, United States
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