Personal Banker

Job Description As a Banking Service Professional, the Personal Banker will provide effective support of sales and service activities within the banking office, developing new business by educating existing and potential clients and exemplifying Valley's quality service standards. Provides a variety of banking solutions by analyzing needs, recommending solutions and selling bank products and services to existing and potential clients. Provide exceptional customer service and engage customers with friendly and professional service. Know all bank products and services and educate customers, including cross‑selling. Present a confident and professional demeanor, establish trust, analyze needs and recommend appropriate products and services. Meet with customers to analyze financial needs, maximize sales opportunities, offer all bank products, open new accounts (checking, savings, CD, IRA), and discuss/sell loan products; demonstrate online/mobile banking. Meet customer expectations and achieve service quality standards; participate in sales referral process; coach and mentor branch staff. Perform all customer transactions using appropriate technology; maintain and balance a cash box; utilize Teller Scanning Equipment, Cash Recycling and Dispensing machines, and coin machines. Act as Vault Teller: ensure branch cash adequacy, assist in ordering and shipping currency and distribute cash to Tellers. Assist in community events, support CRA initiatives, activities and programs. Report significant matters and unusual customer activity to Manager; maintain knowledge of compliance and regulatory requirements. Maintain knowledge of the Bank's Code of Conduct and all policies and procedures. Requirements Required Skills: Excellent verbal and written communication; write correspondence and accurately demonstrate products and services. Excellent interpersonal – customer service skills, attentiveness, information retention, tact, diplomacy. Strong analytical, problem‑solving, and decision‑making skills. Ability to make sound decisions, weigh customer satisfaction versus bank risk, rationalize decisions. Interpret a variety of instructions in written, oral, diagram or scheduled form. Deep understanding of Retail Banking, strong Customer Service Skills, engage customers regarding products and services. Detail oriented, strong organizational skills, high accuracy. Manage multiple projects simultaneously. Required Experience: High School diploma or GED and minimum 1 year of business services experience in branch banking or successful completion of a Valley Retail training program. Associate or Bachelor's degree with concentration in accounting, business, finance, economics or related field is preferred. Preferred Experience: FIS/IBS (Integrated Banking Solutions). Full-time Full-time FLSA Non‑exempt Total Rewards Summary We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission‑based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions. In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process. Pay Range $17.74 - $29.57 / hour Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states, employers are mandated to list the salary ranges in job advertisements or postings for job opportunities and job promotions. Equal Opportunity Valley is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status or characteristic. If you are a person with a disability and need a reasonable accommodation to search or apply for a career opportunity, please call us at 800‑652‑6500, option 2, for assistance with an alternate method of access. A response to your accommodation request may take up to two business days. Other inquiries to this number will not receive a response. EEO is the Law. #J-18808-Ljbffr