JOB SUMMARY
Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping Recreation. Laundry Staff AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the propertys cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 3 years experience in the guest services front desk housekeeping or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; 1 year experience in the guest services front desk housekeeping or related professional area.
CORE WORK ACTIVITIES
Supporting the Management of Rooms Operations Activities
Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
Runs and reviews critical information contained in room operations reports.
Understands the functions of the Recreation. Laundry Housekeeping Bell Staff AYS Front Desk and Concierge/Guest Services operations.
Operates all department equipment as necessary and reporting malfunctions.
Ensures employees have the proper supplies and uniforms.
Understands night audit procedures and being able to comprehend and utilize reports as necessary.
Understands and complies with loss prevention policies and procedures.
Communicates performance expectations employees in accordance with job descriptions for each position.
Handles employee questions and concerns.
Effectively schedules employees to business demands and tracks employee time and attendance.
Contributing Information to Support Managing to Budget
Supervises same day selling procedures to maximize room revenue and property occupancy.
Verifies accuracy of room rates to maximize revenue opportunities
Uses budgets operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
Understands the impact of Room Operations on the overall property financial goals and objectives.
Providing for and Managing the Guest Experience
Assists in the investigation of employee and guest accidents.
Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
Assists in the review of comment cards and guest satisfaction results with employees.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.Required Experience:
Manager
Room Operations Assistant Manager • Saint Louis, Michigan, USA
At Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient store locations, distribu... Show more
Being part of Hyatt means always having space to be you.They are passionate about diversity, equity and inclusion.Their global teams are a mosaic of cultures, ethnicities, genders, ages, abilities ... Show more
Pizza Hut Assistant Manager – Grow your career while making your customers and employees feel like family with smiles, teamwork, and dedication.If you are a leader, it is time to start a career wit... Show more
For this position, pay will be variable by location.Are you ready for the best job ever?.Since Ruth’s Chris was founded in 1965, the most important ingredient in our recipe for success has been a t... Show more
InstaSwim is looking to hire professional and experienced private swim instructors to teach swim lessons in our clients private homes & community pools all within your location & surrounding cities... Show more
Board Certified Assistant Behavior Analyst (BCaBA).We are helping people overcome.Why Join Hope Network Center for Autism?.East Lansing is a growing hub for autism services — and we stand out becau... Show more
Full Time Assistant Store Manager.At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers.As a leading global retai... Show more
Are you looking for a work-from-home opportunity where you can grow with a company, help others, and uphold the highest standards of integrity? Are you passionate about making a positive impact on ... Show more
Overall Job Summary The Team Member is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while delivering a Legendary Custom... Show more
For this position, pay will be variable by location.Are you ready for the best job ever?.Since Ruth’s Chris was founded in 1965, the most important ingredient in our recipe for success has been a t... Show more
ALDI welcomes Assistant Store Manager candidates to experience MORE! As a leader in the grocery retail industry and frequently recognized as an employer of choice, ALDI offers generous wages and co... Show more
Hantz Group is a Michigan-based financial company that works with individuals and businesses to help them achieve their financial goals.We are a Family Office that manages over $11B+ of assets, has... Show more
A career is a journey - take yours further with United! Currently seeking Ramp Agent positions to: Work up close and personal with the United fleet of aircraft to meet arriving and departing flight... Show more
At Checkers & Rally’s we make a difference in people’s lives by serving our Franchisees, Teams, and Guests.As a member of the team you will assist the General Manager thru managing successful shift... Show more
Are You Craving A Career With An Industry Leader?.Panda Express is searching for experienced leaders to join our store management team.Panda is 100% committed to the professional and personal devel... Show more
Certified Nursing Assistant (CNA).NeuroCare Home Health is currently hiring for a Certified Nursing Assistant (CNA).Looking for an exciting career change? Want to make a difference in someone's lif... Show more
There are 75,000+ reasons to join Delta Airlines - every current employee has their own.You will keep climbing with complete Compensation & Benefits, amazing Growth & Development and unmatched Trav... Show more
The next step in your career could lead to your greatest adventure! As the #1 leader in hospitality worldwide, Marriott has 7,500+ hotel properties and 30 top hotel brands.Whether you are seeking t... Show more
Assistant Manager - Mount Pleasant.Level Management Position Type Full Time Job Shift Any Education Level High School Travel Percentage Up to 25%.The Assistant Manager is responsible for the manage... Show more
For this position, pay will be variable by location.Our Winning Family Starts With You! .Check out these great benefits!.Flexible schedules to help you balance other life commitments (school, child... Show more
