Medical Support Assistant (Advanced)

Medical Support Assistant

Demonstrates clinic management skills by independently setting priorities, meeting deadlines, and collaborating with staff to resolve problems.

Makes appointments for new and follow-up clinic visits for patients belonging to one or more providers in accordance with VHA Outpatient Scheduling Processes and Procedures.

Ensures patients are educated on and offered VVC and telephone appointments appropriately.

Collaborates with the Program Manager and clinical staff to review clinic utilization by using various reports (e.g., PM&RS Pending Consult List, RTC, PCMM), to ensure that the clinic setup is closely monitored, and makes adjustments as necessary to support the needs of the clinics.

Ensures check in/out of patients through the Appointment Management software program system.

Improves patient flow in the clinic which includes receiving patients, family members, and guests, and processes walk-in patients.

Resolves problems independently, to the extent possible without manager's or clinician's intervention.

Completes assignments promptly for a variety of patients in a timely manner, demonstrating initiative and independence.

Determines eligibility and entitlement to VA medical benefits. Processes TRICARE patients as necessary. Patients are eligible Veterans and TRICARE beneficiaries.

Demonstrates knowledge of the VA's strategic priorities, foundational services and Butler VA Health Care's own strategic initiatives and the role of rehabilitation and prosthetics in supporting these objectives.

Understands, implements and explains services, policies, procedures and regulations to applicants, employees, volunteers and other internal and external customers.

Employs advanced skills using various computer platforms including, but not limited to, Microsoft Office, Computerized Patient Record System (CPRS) and Veterans Health Information Systems, Technology Architecture (VISTA) menus to support the organization. Independently uses a variety of computer software packages and menus relating to inputting, accessing, processing, interpreting and presenting data. Responsible for facilitating accurate workload credit including ICD-10, CPT Codes and identifying incomplete provider encounters.

Employs skills needed to operate other office equipment such as multi-function devices (MFDs), printers, copiers, scanners and fax machines.

Demonstrates the knowledge and skills to properly format written and electronic materials including spelling, grammar and punctuation.

Follows standard operating procedures to receive/refer patients, maintain and update records, and provide clerical support including the use of telephones, email, instant messaging and other forms of communication.

Establishes effective interaction and tactful communication with patients, families and members of the health care team.

Participates in meetings for patient care and staffing; completes training; assists with administrative tasks such as timekeeping, inventory, purchasing, organizing supplies and maintaining records.

Sets priorities and organizes work independently to meet deadlines while ensuring compliance with established processes, policies and procedures.

Complies with regulatory requirements including The Joint Commission, Office of Inspector General, Occupational Health and Safety Administration, and other VISN and VA Central Office stakeholders. Supports existing safety, emergency preparedness, Green Environmental Management System (GEMS), security and infection prevention policies. Complies with existing HIPAA, PII and other relevant information security requirements.

Ensures the work environment is safe, organized, restocked and that equipment is functional. Communicates problems/concerns to supervisor as necessary.

Practices universal precautions at all times and infection control standards, regulations, and practices.

Recognizes and responds to emergencies, maintains BLS certification, follows safety protocols, and promptly reports workplace injuries or illnesses to supervisor.

Serves as a preceptor for new MSA staff in various service lines as needed. Develops and updates resource materials for MSA training and reference.

Provides scheduling and other support services to supervisors to assist with staffing coverage needs and plans including resource sharing to meet Butler VA's mission requirements other Service Lines as needed.

Performs as member of local, VISN, and/or national VA committees and/or work groups to provide input concerning the function and contribution of MSAs. Includes data collection, documentation processes, and paper, electronic and virtual reports and presentations.

Serves as a subject matter expert and role model related to MSA function and duties.

Other duties as assigned.

Work Schedule: Monday-Friday; 8:00am - 4:30pm

Telework: Not Available.

Virtual: This is not a virtual position.