Duties Description Under the general supervision of a Quality Care Facility Review Specialist 3 or senior level staff, the Quality Care Facility Review Specialist 2 will perform the following duties:
• Supervise staff involved in reviewing, processing and/or investigating cases received from health care providers, clients, families, advocates and other agencies or groups regarding individuals served by the mental hygiene services delivery system.
• Supervise staff to ensure activities are conducted efficiently, effectively, and in accordance with established policies, procedures and contracts thus ensuring that clients are provided quality care.
• Attend Medical Review Board meetings as assigned and following through with further investigations or recommendations by the Board.
• Participate in systemic studies and prepare reports resulting from these studies.
• Conduct on-site investigations into the more sensitive and/or complex allegations of the abuse/maltreatment of children and adults in mental health operated/licensed facilities in accordance with the policies and procedures established by the Justice Center.
• Provide independent inspection and monitoring of facilities, various community residences, and programs.
• Investigate deaths occurring in the mental hygiene system to ascertain the appropriateness of medical and psychiatric care.
• Conduct training and outreach activities for health care providers, volunteers, advocates, family members and other interested parties regarding Justice Center activities, functions and programs.
Minimum Qualifications Non-competitive: one year of permanent service as a Quality of Care Facility Review Specialist 1 or Quality of Care Facility Review Specialist 1 (Nursing); or bachelor’s degree AND three years of experience* working in any of the following, or combination of the following: a New York State Office of Mental Health, Office for People With Developmental Disabilities, Department of Corrections and Community Supervision, Office of Children and Family Services, Department of Health, State Education Department or Office of Addiction Services and Supports licensed or supervised facility covered under the jurisdiction of the NYS Justice Center for the Protection of People with Special Needs; investigating complaints and allegations of abuse and neglect of persons receiving care from a facility or provider covered under the jurisdiction of the NYS Justice Center for the Protection of People with Special Needs; a medical facility; a child protective services organization; or as a professional advocate or service provider in the field of rehabilitation, developmental disabilities, or mental health.
*A master’s degree in a human services or health-related field may be substituted for one year of the required experience as described above for all titles.
Promotion: One year of service as a Quality of Care Facility Review Specialist 1.
Quality of Care Facility Review Specialist 2 • Schenectady
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