The Program Manager, OEM (Original Equipment Manufacturer) Programs serves as the primary client contact for all aspects of OEM-based Approved Dealer Tool and Equipment Programs. This role is responsible for managing essential service tool development and sourcing, as well as warehouse stocking levels for follow-on sales. The position also provides customer support for corporate and dealer related escalation issues.
Primary client contact for all needs associated with OEM tool and equipment program
Ensure client timelines are met
Communicate effectively with customer service group and/or customer to ensure customer inquiries are being resolved in a reasonable time period
Manage and address escalated customer issues and resolve as appropriate
Communicate essential tool inventory levels and help generate stocking levels and reorder points
Be the liaison with the web development team for new content and pricing, and manage for timely completion of enhancements and fixes
Maintain essential service tool and approved dealer equipment database
Provide an accounting of program transactions to client and management on a monthly basis
Assist with usability and validation of new automotive tool and equipment products. Assess and provide supplier selection, product pricing and production timing. Onboard new vendors into the program as necessary.
Identify business development opportunities to identify areas for account growth
Keep the program organized in such a manner that the projects flow smoothly and, if necessary, can be handed over to another Program Manager or Coordinator
Maintain a professional and comfortable relationship with the customer to ensure the highest level of service
Other miscellaneous duties as assigned
Bachelor's degree in business, engineering or a related field
Previous OEM service experience or dealership service operation experience and/or knowledge of the service equipment industry is required
5+ years related work experience in account management, program management and project management
Working knowledge of Microsoft Windows, Word, Excel, PowerPoint and Project (or similar application); ability to utilize the higher functions of Excel such as pivot tables and macros
Exceptional written and verbal communication skills
Ability to present to senior management of Snap-on and customer; communicate with suppliers and different levels within the corporate customer
Ability to organize complex projects and work within a deadline driven environment
High energy level, capability in partnering with customers, results oriented, and ability to handle unstructured or unexpected situations
Ability to lead in a "matrix" environment and handle multiple concurrent assignments; demonstrated ability to be proactive and lead cross-functional teams
Willingness to travel 5-10% for trade shows, conferences, and dealership visits
Salary range $90,000-$120,000
Program Manager, OEM (Original Equipment Manufacturer) Programs • Kenosha, WI, United States
The Operations Leader will assist in the management of all warehouse/production/assembly functions to ensure consistent and efficient receipt, manufacture, assembly, storage, and shipment of produc... Show more
Electrical and Mechanical Engineering Manager.Electrical and Mechanical Engineering Manager.Must have eight or more years of professional mechanical engineering experience as well as an electrical ... Show more
The Diagnostic Sales Manager (DSM) will manage their territory market share, book of business, and growth goals by promoting, selling, and supporting Antech Reference Lab services, In-house Diagnos... Show more
Position at Autocar Parts, LLC.At Autocar Parts, we fight for the customers' needs.We invest in and grow businesses that disrupt their industries by putting customers first.From big data to industr... Show more
Walbec produces high-quality construction materials and delivers unparalleled professional design, engineering and construction services at its six companies, including Payne and Dolan, Northeast A... Show more
The Program Manager, OEM (Original Equipment Manufacturer) Programs serves as the primary client contact for all aspects of OEM-based Approved Dealer Tool and Equipment Programs.This role is respon... Show more
Position at Autocar Parts, LLC.At Autocar Parts, we fight for the customers' needs.We invest in and grow businesses that disrupt their industries by putting the customers' needs first.From big data... Show more
As the Maintenance Manager, you will manage and maintain the advanced module within the ERP system to generate work orders, record downtime, monitor and track spare parts inventory, and establish a... Show more
At Twin Disc, we power innovation.As a global leader in power transmission technology, we are committed to delivering high-performance solutions that support industries around the world.Our success... Show more
Director of Advancement Operations.Provides operational leadership for University philanthropy processes and the University Foundation.Working closely with the Vice Chancellor for Advancement, univ... Show more
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a var... Show more
CALL TO SPEAK WITH A SEATING SPECIALIST TODAY! .Prefer to marathon instead of sprint? So do we.Western Express has the miles, and with our highest rates ever, you can feel even better about running... Show more
At Autocar Parts, we fight for the customers' needs.We invest in and grow businesses that disrupt their industries by putting customers first.From big data to industrial manufacturing, we deliver t... Show more
The Plant Engineering and Maintenance Manager will provide leadership and direction to the plant Maintenance and Project Management departments.Primary responsibilities will be leadership of the Ma... Show more
Every day, we get opportunities to make a positive impact on our colleagues, partners, customers and society.Together, we're pioneering the solutions of the future and unlocking the full potential... Show more
Senior Engineering And Maintenance Leader.Our client is a leading manufacturer and supplier of industrial products and infrastructure solutions serving a variety of commercial, industrial, and util... Show more
Sales Leader - Not a Desk Sitter.Palmen Auto Stores are looking for a driven, high-energy Automotive Sales Manager who knows how to build a team, move inventory, and close deals.If you're the type ... Show more
Expectations of a Carry Out Manager:.Demonstrate ability to lead team members and get results through others.Ability to operate and use all equipment necessary to run the store.Ability to work vari... Show more
The Business Manager is a key leader within the Finance and Insurance Department, responsible for driving financial performance and delivering superior customer satisfaction.This role focuses on op... Show more
Digital Training Facility Manager [DTFM].ProSidian seeks a Digital Training Facility Manager [DTFM] - Fort Sheridan, IL (CONUS ) - Digital Training Facility Management (DTFM) (DTFM030) to support a... Show more
