Senior Station Manager (Fulfillment & Operations)

Job ID: 10415337 | Amazon.com Services LLC | USA, NY, Hamburg - 135,000.00 to 182,700.00 USD annually Overview AMZL Leaders are responsible for all budgetary, people development and operations objectives for an Amazon Logistics Delivery Station (DS). They manage and lead a team of Operations, Area and Shift Managers, coach and mentor the team to ensure performance objectives are met, build positive employee relations and leadership bench strength within the DS. Responsibilities Overall responsibility for safety, quality, performance, customer experience and people development for all delivery station operations. Drive vision for the station team and create quality initiatives, process change initiatives and lean initiatives to enable the functional area and the DS to meet and exceed the business plan. Problem‑solve to close gaps between performance and goals. Set and clarify requirements and expectations for Operations, Area and Shift Managers; measure performance, provide feedback, and hold them and their departments accountable. Manage an environment concerning the delivery of Amazon orders directly to customers, operating on a 24/7 basis while handling rising volume and complexity. Manage day‑to‑day relationships with multiple Delivery Service Providers (DSPs). Present operational metrics regularly to the senior leadership team. Hire and develop top talent; create and implement a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement. Leverage Operations, Area and Shift Managers by sourcing and nurturing ideas, and integrating them into improvement plans for their functional area. Cultivate strong culture and engagement throughout all levels of the delivery station team. Take proactive steps to ensure best practices are shared across all departments, shifts and among the network. Work with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to secure support and resources for projects and initiatives in their area. Basic Qualifications Bachelor's degree or equivalent, or 2+ years of Amazon experience. 7+ years of direct management experience, including a salaried, hourly and agency workforce, in a logistics, fulfillment, last‑mile, manufacturing, engineering, production or distribution environment. Demonstrated track record of delivering performance and financial results in high‑pressure environments. Experience with performance metrics and process improvement and lean techniques. Experience with the full lifecycle staffing, including interviewing, hiring, performance management, promotions and terminations. Strong analytical capability; track record of digging into data and finding solutions for a variety of operational problems. Excellent communication skills (including local language and English, written and verbal). Experience managing third‑party resources on a regional/national scale. Experience managing contingent workforce in a business with peak seasons. Flexibility to work a variety of hours as business demands, including overnight, weekends and holidays. Preferred Qualifications Degree in Engineering, Operations or related field and MBA preferred. Experience in a startup environment. Ability to handle changing priorities and use good judgment in stressful situations. Interest in long‑term career development. Equal Opportunity Employer Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Compensation and Benefits The base salary range for this position is 135,000.00 to 182,700.00 USD annually. Your Amazon package includes sign‑on payments and restricted stock units (RSUs). Final compensation is determined based on experience, qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, optional supplemental life plans, EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage), 401(k) matching, paid time off and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. #J-18808-Ljbffr