Retirement Processing Help Desk Liaison

About the New York City Police Pension Fund
The New York City Police Pension Fund (NYCPPF or the Fund) is dedicated to providing superior service to its 33000 active members and 53000 retired members of the New York City Police Department. We remain committed to providing courteous professional service by providing customized attention throughout our lifelong partnership with the uniformed staff of the NYPD and their families. We are looking for individuals with passion dedication and commitment to excellence and innovation who are interested in adding to our dynamic and collaborative work environment. Visit the NYC PPF Website to learn more.

Job Description
The Retirement Processing Unit is responsible for scheduling sessions preparing the details of a members retirement and includes pension calculations rollovers post-retirement paperwork etc. They are the first and last phase of the retirement process before a member separates from service.

Under the direction of the Supervisor(s) of the Retirement Processing Unit this candidate will be responsible for performing work as described below. Duties and responsibilities include but are not limited to the following:
-Performs moderately complex data entry record maintenance and information retrieval using Microsoft Excel Word the Comprehensive Officer Pension System (COPS) and other computer-based systems;
-Reviews verifies updates and maintains retirement-related records by conducting searches entering data and ensuring information accuracy across COPS departmental databases and Finest messages;
-Provides administrative and clerical support related to the processing of prospective retirees and resignations excluding retirement calculations and the determination of retirement benefits;
-Provides accurate and timely information to members regarding tier status retirement eligibility retirement benefits final withdrawal procedures and applicable taxable implications;
-Responds to member inquiries by telephone and other communication channels in a professional courteous and timely manner ensuring information provided is clear concise and accurate; escalates complex matters to appropriate personnel when necessary;
-Schedules coordinates and confirms retirement filing appointments for members of the service;
-Provides support to Retirement Processors by communicating with members on their behalf during processor absences ensuring continuity of service timely updates and effective coordination of upcoming appointments;
-Work on special projects as designated by supervisor of Unit.

Work Location: 233 Broadway New York NY 10279

Shift: 8:30AM 4:30PM

HOW TO APPLY
Go to and search for Job ID#: 785168

Candidates must be permanent or reachable on a viable civil service list in the Customer Information Representative title to be considered for this position unless you are applying through the 55-a program.

Salary: The hiring rate being offered for this position is $46885. If you possess the preferred skills above consideration will be given to offer you a maximum annual salary of no more than $50000. The salary is non-negotiable.

Additional Information

NOTE: This is a full-time on-site position where you will be required to report to the office five (5) days a week for training purposes. After successfully completing training you may be considered for telework.

A career with the New York City government provides employees with a comprehensive benefits package. As a City employee you and your family will have access to a range of benefits that are designed to make your City career very rewarding including a Pension Plan with the New York City Employees Retirement System that offers health insurance benefits upon retirement. Please speak with your Human Resources Representative to learn more.

CUSTOMER INFORMATION REP - 60888

Qualifications :

1. A baccalaureate degree from an accredited college or university; or

2. An associate degree from an accredited college or university and two years of satisfactory full-time experience responding to inquiries utilizing computers databases and information technology systems for researching the answers to questions in a customer service help desk or public information capacity; or

3. A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described in 2 above; or

4. A satisfactory combination of education and experience. Satisfactory full-time experience working for a New York City government agency responding to inquiries utilizing computers databases and information technology systems for researching the answers to questions in a customer service help desk or public information capacity may be substituted on the basis of one year of NYC government work experience for two years of the experience described in 2 above. College credit may be substituted for the experience in a customer service help desk or public information capacity on the basis of 30 semester credits for each year of the experience described in 2 above. However all candidates must possess a four-year high school diploma or its educational equivalent.

To be eligible for assignment to Assignment Level II candidates must have in addition to meeting the above Qualification Requirements one more year of the satisfactory full-time experience described in 2 above.

To be eligible for assignment to Assignment Level III candidates must have in addition to meeting the Qualification Requirements for Assignment Level I two more years of the satisfactory full-time experience described in 2 above.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1