Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Under the direction of the Chief Nursing Officer, the Director of Patient Experience is a key member of the Pennsylvania Hospital and Penn Medicine Experience Team. The Director collaborates with the Chief Nursing Officer and hospital leaders to develop and implement interventions to mitigate/remove barriers and achieve patient experience goals. Evaluates progress, synthesizes patient feedback, and identifies opportunities for operational improvements. Assumes accountability for PAH Patient & Guest Relations, and the response to and resolution of patient/family complaints and concerns. The Director will also have management oversight, human resources and budgeting responsibility for Volunteer Services, Welcome Desk, Interpreter Services and Pastoral Care.
Responsibilities:
Required Education or Equivalent Experience:
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
Director, Patient Experience - Pennsylvania Hospital • Philadelphia, PA, United States
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