Position Summary The PACE Referral and Communications Manager is responsible for leading and managing the referral, communications, and call center functions within a Program of All‑Inclusive Care for the Elderly (PACE) organization. The role focuses on ensuring efficient participant referrals, effective communication among care teams and stakeholders, and optimal use of organizational resources. Key Responsibilities Manage and oversee the PACE Referrals and Communications Department and its staff. Supervise the PACE referral process from intake through coordination with care teams. Lead the PACE Call Center, ensuring high‑quality customer service and communication. Collaborate with Interdisciplinary Teams (IDTs), PACE Centers, participants, caregivers, and external vendors to ensure seamless coordination of services. Work closely with transportation scheduling staff to maximize operational efficiency and resource utilization. Develop, implement, monitor, and revise protocols for centralized call management. Partner with Center Managers and Center Secretaries to improve communication workflows and operational effectiveness. Ensure timely, accurate, and professional communication across departments and with external stakeholders. Core Skills and Competencies Leadership and team management Referral and care coordination Call center operations management Process improvement and protocol development Cross‑functional collaboration Customer service and stakeholder communication Healthcare operations and resource management Salary: Starting at $89,440 up to $137,280 based on experience. EEO & Accommodation Statement NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non‑job‑related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e‑mail to HRrecruit@NeighborHealth.com or call 617‑568‑4480. Federal Trade Commission Statement Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. E‑Verify Program Participation Statement NeighborHealth participates in the Electronic Employment Verification Program, E‑Verify. As an E‑Verify employer, all prospective employees must complete a background check before beginning employment. Benefits Medical & Dental Coverage Life and Disability Insurance Privileges at Boston Medical Center for Providers 401(K) Retirement Plan Educational Assistance Flexible Spending & Transportation Accounts Paid Holidays, Vacations, Sick and Personal Time Generous Staff Development Benefit Excellent Malpractice Coverage Designated Medical Staff Office for Physician Support Free Parking And more #J-18808-Ljbffr
PACE Referrals and Communication Manager • Revere, MA, United States
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