Talent.com
GoIntellects Inc.
11yrs Customer Support Senior - OnsiteGoIntellects Inc. • Washington, DC, US
11yrs Customer Support Senior - Onsite

11yrs Customer Support Senior - Onsite

GoIntellects Inc. • Washington, DC, US
9 days ago
Salary
$23.00 hourly
Job type
  • Full-time
Job description
Role: Customer Support Senior


Location: Washington, DC


Client: DC Government (Onsite)


JOb Description:


Responsibilities


  • Provides technical assistance to computer system users in a Windows-based environment.
  • Configures, prepares, and deploys new desktop and laptop computers for staff, including installation of required software and security tools.
  • Deploys and configures mobile devices, including iPads and iPhones, ensuring proper enrollment, security compliance, and application setup.
  • Identifies, researches, and resolves software-related issues involving Microsoft 365 applications, Adobe products, email, Microsoft Teams, and OneDrive.
  • Responds to telephone calls, emails, and personnel requests for desktop and mobile device support.
  • Documents, tracks, and monitors reported issues to ensure timely and complete resolution.
  • Provides support for printing devices, including installation of printers, troubleshooting printing issues, and replacement of consumables.
  • Provides support for office copier machines, including installation of print queue troubleshooting copier issues, and replacement of consumables.
  • Assists users with Cisco conference room technology, Webex and Microsoft Teams meeting setup, and connectivity troubleshooting.
  • Provides support for various computer peripherals including wireless keyboards, mice, scanners, local printers, and wireless headsets.
  • Answers questions and resolves computer problems for clients in person, via telephone, or through remote support tools.
  • Follows procedures and maintains inventory and asset management for computers, mobile devices, printers, and related equipment, including tracking assignments, returns, and lifecycle status.
  • Reads and interprets technical manuals and documentation to support troubleshooting and system maintenance.
  • Utilizes diagnostic tools and reference materials to assist in resolving hardware and software issues.
  • Maintains knowledge of commonly used concepts, practices, and procedures within desktop support and enterprise IT environments.
  • Communicates clearly and effectively with end users and IT team members.
  • Assists with coordination and implementation of system upgrades, patches, and new hardware/software deployments.
  • Provides accurate and complete answers to general computing and administrative questions in a timely manner.
  • Implements and supports shared software, including operating systems, configuration management tools, and standard enterprise software applications.
  • Communicates status updates clearly and provides timely reporting on work activities, task progress, and issue resolution.
Job Type: Full-time


Experience:


  • Bachelor’s degree in IT or related field or equivalent : 4 years (Preferred)
  • support to computer system users by telephone, email, etc.: 10 years (Preferred)
  • Maintain personal computers, systems and printers: 10 years (Preferred)
  • Install,troubleshoot computer operating systems and software: 10 years (Preferred)

Create a job alert for this search

11yrs Customer Support Senior - Onsite • Washington, DC, US

Similar jobs

Customer Success Lead - Construction

XYZ RealityWashington, DC, United States
Full-time

Customer Success Lead (Global / Regional).XYZ Reality are the creators of the world's first and only engineering-grade Augmented Reality solution, purpose built for the construction industry.Not on... Show more

 • Promoted

Customer Support Intern

XometryRockville, MD, United States
Full-time +1

Customer Support InternXometry powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life.Xometry's digital marketplace give... Show more

 • Promoted

On-Site Delivery Lead

Nakupuna ConsultingArlington, VA, United States
Full-time

On-Site Delivery LeadJob LocationsUS-VA-ArlingtonJob ID2026-6090CategoryInformation Technology SupportTypeFull-Time SalariedCompanyNakupuna ConsultingOverviewNakupuna Companies is seeking an On-Sit... Show more

 • Promoted

Manager End User Support - Remote / WAH

AloricaAlexandria, VA, United States
Remote
Full-time

TrendingFocus on the core content of the job post, removing all extra metadata, unnecessary headers, and redundant information.The content should be beautiful, concise, and high-signal to noise ratio. Show more

 • Promoted

PayPal Customer Support Specialist

TradeJobsWorkForceWashington, DC, United States
Full-time

Join our growing team as a PayPal Customer Support Specialist to assist customers with account inquiries and payment issues.Work with your team to maintain efficiency and high standards.Deliver out... Show more

 • Promoted

EUS Operations Lead

Dynanet CorporationBethesda, MD, United States
Full-time

The End User Support (EUS) Operations Lead will oversee all End-User Support operations supporting approximately 3,000 end-users, 2,800 Windows devices, 200 Mac devices, and an annual volume of 20,... Show more

 • Promoted

Sr Manager, Customer Support - EdTech/Online Learning Products

CengageWashington, DC, United States
Full-time

We Believe In The Power And Joy Of Learning.At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning.We are bonded by our shared pu... Show more

 • Promoted

AVP, Digital Customer Interaction

AmTrust Financial ServicesWashington, DC, United States
Full-time

AVP, Digital Customer Interaction.The AVP, Digital Customer Interaction is responsible for improving how customers interact with AmTrust across digital, contact center, and document services.This r... Show more

 • Promoted

VP, Customer Support

SinchWashington, DC, United States
Full-time

Vice President Of Customer Support.Sinch is pioneering the way the world communicates.More than 200,000 businesses including Google, Uber, PayPal, Visa, Tinder, and many others rely on Sinch's Cu... Show more

 • Promoted

Head of Support

TernWashington, DC, United States
Full-time

Most software companies treat support as a cost center and education as a nice-to-have.Tern treats both as the thing that determines whether an advisor builds a thriving travel business or churns b... Show more

 • Promoted

B2B Support Specialist

QuinceWashington, DC, United States
Full-time

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot.Our mission is simple: to make really high quality essentials for really low prices, produced fairly and ... Show more

 • Promoted

Senior Implementation Consultant

Point of RentalWashington, DC, United States
Full-time

Point Of Rental Software Position.Position at Point of Rental Software.The Point of Rental Consulting and Implementation team is on the front lines of customer success - working directly with renta... Show more

 • Promoted

Customer Support Specialist - Remote Overnight Shift

MudflapWashington, DC, United States
Remote
Full-time

Customer Support Specialist - Remote Overnight ShiftMudflap serves the $800B trucking industry, the backbone of the U.Our market-leading payment products help truckers save thousands of dollars on ... Show more

 • Promoted

EUC technician/Site IT Support

TATA Consulting ServicesArlington, VA, United States
Full-time

Must Have Technical/Functional Skills * Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services * Experience in managing PC and ... Show more

 • Promoted

VP, Global Support

CloudinaryWashington, DC, United States
Full-time

Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide.Our powerful tools fuel websites to be faster, richer in user engagement, and br... Show more

 • Promoted

Team Lead, OnSite Operations- Fairfax, VA

StrykerWashington, DC, United States
Full-time

This position is a first line supervisor or manager with primary responsibility for providing guidance, such as delegating work assignments to direct employees.Role typically requires a university ... Show more

 • Promoted

AR Support Specialist

FerrellgasWashington, DC, United States
Permanent

Accounts Receivable Support Specialist.Ferrellgas was recently recognized by Newsweek as one of America's Most Trustworthy Companies for 2025 and that trust starts with our people.We are looking f... Show more

 • Promoted

Director of Technical Support

Ordway - Billing And Revenue AutomationWashington, DC, United States
Full-time

As a Director of Support, you will lead a high-performing team of Technical Support Engineers dedicated to resolving product issues, improving customer satisfaction, and ensuring the overall health... Show more

 • Promoted

VP, Customer Care & Support

BabylistWashington, DC, United States
Full-time

Babylist is hiring a VP of Customer Care and Support to lead our support organization end to end, across our multiple product lines.You'll set the strategy for the operating model, policies, and te... Show more

 • Promoted

AWS Alliance Lead

ScaleOpsWashington, DC, United States
Full-time

ScaleOps, the leader in real-time automated cloud resource management, is revolutionizing how DevOps teams manage their cloud-native application infrastructures.Backed by venture capital and softwa... Show more