The Accounts Payable (AP) Supervisor within Sherwin Business Services (SBS) provides operational and analytical oversight of the end-to-end procure-to-pay (P2P) process across multiple business units. This role drives invoice processing performance ensures compliance with internal controls analyzes key metrics and trends and implements process improvements to enhance efficiency accuracy and service levels. Partnering with Procurement Treasury Operations and General Accounting the supervisor leads a team of AP professionals manages workload and exception resolution supports vendor relationships and champions continuous improvement automation and scalable P2P processes.
This position is not hybrid/remote and will be located at the Hinckley Parkway building in Cleveland OH.
Because this role involves access to confidential financial information the Company has determined that a review of criminal history is necessary to protect the business and its operations and reputation and to provide similar protections for its clients and potential investments.
CORE RESPONSIBILITIES AND TASKS
Operational Leadership
Oversee end-to-end AP processing: invoice intake 2/3-way match approvals payment runs (ACH wire check) and month-end accruals.
Manage daily queues and work allocation to meet SLAs for invoice cycle time payment timeliness and inquiry response.
Ensure adherence to company policies SOX/internal controls and audit readiness (documentation approvals segregation of duties).
Monitor and helps drive resolution exceptions with the respected team (price/quantity variances missing POs duplicate invoices blocked payments).
Own weekly payment proposals cash requirements coordination with Treasury and payment timing optimization.
Vendor & Stakeholder Management
Serve as escalation point for vendor inquiries and complex disputes; maintain positive supplier relationships.
Coordinate with Operations and Receiving to resolve match exceptions and GRNI discrepancies.
Collaborate with Controllership on accruals reclasses and period-close activities.
Process Systems & Controls
Work with the Center of Excellence (COE) on ERP/AP automation tools to drive efficiency and accuracy.
Maintain standardized work instructions desk procedures and control narratives; lead training and cross-training.
Identify and implement continuous improvement initiatives.
Account reconciliation and analysis of aging
People Leadership
Lead coach and develop a high-performing AP team; set goals conduct performance reviews and support career growth.
Monitor productivity and quality metrics; provide feedback and remove barriers to delivery.
Foster a culture of accountability customer service and problem-solving.
Compliance & Risk
Ensure compliance with tax reporting (1099) unclaimed property/escheatment and regulatory requirements.
Support internal/external audits; manage evidence requests and remediate findings.
Enforce payment controls (positive pay dual approvals) to prevent fraud.
Position Requirements
Required:
Bachelors Degree in Accounting Finance or Business
3 years of progressive financial and/or accounting experience.
Experience with Microsoft Office programs specifically Excel.
Must be legally authorized to work in the United States without sponsorship now or in the future for employment visa status
Must be at least eighteen (18) years of age
Preferred:
Travel: 10%
Required Experience:
Manager
Supervisor, Global Accounts Payable • Cleveland, Tennessee, USA
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