Job descriptionPosition Summary Company is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities. A Brief Overview This position is expected to function independently or with minimal supervision in all laboratory areas and duties including but not limited to, performing phlebotomy, specimen processing, and clerical duties, all of which are to be performed in a timely and efficient manner. Display competence in performing all the job expectations described with in this job description. It is expected that all Lab Assistant II be proficient in all areas of Phlebotomy, Specimen Processing and Clerical duties and be able to assist with the laboratory operation should a temporary absence of supervision occur. Schedule & Location Position Type: Full-Time Schedule: Monday through Friday, 7:00 AM to 4:00 PM Work Location: Watergrass Lab 7760 Curley Road, Suite 202 Wesley Chapel, FL 33545 Responsibilities What you will do Front Office * Performs Start up duties prior to opening Lab * Adds tests for add-ons and handles recollects o Properly charges STATs to HMO’s * Copies insurance cards * Uses proper stamps on orders such as FROZEN, Labcorp, Quest * Prints daily logs * Dispenses Petty Cash * Faxes reports from previous day * Handling of drug screens collections * Quotes lab prices * Makes deposits * Print labels for requisitions and specimens * Properly obtains ABN forms for Medicare patients * Obtains orders from Intergy or patients * Obtains and uses valid diagnosis codes * Properly identification of patients * Collects any monies from patients and issue receipts * Challenges ambiguous orders and handles according to protocol, and taking takes verbal orders * Verify patient insurance information * Provide services for patients and doctors offices such as lab results * Directs incoming faxes to correct personnel * Answers phone and assists callers, properly transfers calls * Properly calls or faxes any panic or stat results to appropriate provider per written protocol * Quantity/Timeliness of work that produces optimal productivity * Performing tasks with minimal errors. * Understands and has the know how to perform assigned tasks. * Ability to master and understand new work routines in this area. * Degree and willingness to put forth in performing these tasks. Phlebotomy * Properly identifies patient at draw point * Verify orders and requisitions match, checking all tests * Uses proper phlebotomy technique * Ensures ABN is properly filled out and signed * Uses Personal Protective Equipment when performing venipuncture * Properly prepares specimen for transport * Labels specimens properly * Supplies proper information on requisitions pertaining to draw such as Date, time, initials, number and type of tubes drawn * Properly interprets orders * Able to draw 6 patients an hour (35 to 40 patients per day) * Rarely needs a butterfly to draw patients. (Ask assistance before using a butterfly) * Keeps requisitions filed in folder and assists with preparing the folders for scanning * Provides phlebotomy services to doctor’s offices when needed such as Special Procedures and Family Practice Back Office * Prepares reports for distribution * Loads any specimens passed through * Supplies missing billing information such diagnosis to remote labs * Works internal billing charges, no more than 3 days’ behind * Keeps daily requisitions filed correctly and neatly * Works outstanding tests report for Labcorp and Quest * Works error logs for Labcorp and Quest * Retrieves results and transmit requisitions when needed * Directs incoming mail to correct personnel * Performs mail-outs daily, obtaining correct addresses for outside providers Processing Specimens * Properly spin down specimens when needed, checking for fibrinogen and clots * Pour off any specimens needed for special transport tubes * Prepare specimens for transportation with couriers * Properly file daily requisitions * Pull blood for any add on testing * Distributes and handles STATs according to protocol * Performs “Clean-outs” in Flex-e Suite Inventory * Keeps accurate Inventory of supplies * Checks and monitors supply levels weekly, not running out * Orders supplies on a scheduled routine basis such as monthly * Distributes supplies to remote labs such as in-house tubes * Distributes supplies to patients with instructions * Keeps supply area neat and clutter free Computer Utilization * Knows how to look up results and print in Intergy, Flex-e Suite, LCM Knows how to print patient demographic sheets and insurance cards * Can load insurances into Intergy and set proper coverage * Create requisitions in Clinicians for Labcorp, Quest, LIS * Can perform Result retrieval and transmissions * Able to print billing report or work lists for STAT, MAIL, and Fax logs * Performs “Clean-outs” in Flex-e Suite * Able to register a new patient in Intergy or make changes to existing information * Properly loads drug studies Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards. Maintains compliance with all Orlando Health policies and procedures. Performs all other duties as assigned. Maintains an organized and clean work area Places phones on and off service at the appropriate times Participates in maintenance of office supplies Performs other incidental and related duties as required and assigned Travel to different FMC work locations as requested Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you. Section 1557 Non-Discrimination The Office for Civil Rights (OCR) enforces Section 1557 of the Affordable Care Act (Section 1557), which prohibits discrimination on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, gender identity, and sex characteristics), in covered health programs or activities. 42 U.S.C. 18116. Qualifications High School Graduate of equivalent required. Excellent interpersonal and communication skills Strong computer proficiency Demonstrated ability to lead people and get results through others Ability to plan ahead, organize and manage multiple priorities Excellent Phlebotomy skills for both pediatric and geriatric patientsWhat you will do Front Office * Performs Start up duties prior to opening Lab * Adds tests for add-ons and handles recollects o Properly charges STATs to HMO’s * Copies insurance cards * Uses proper stamps on orders such as FROZEN, Labcorp, Quest * Prints daily logs * Dispenses Petty Cash * Faxes reports from previous day * Handling of drug screens collections * Quotes lab prices * Makes deposits * Print labels for requisitions and specimens * Properly obtains ABN forms for Medicare patients * Obtains orders from Intergy or patients * Obtains and uses valid diagnosis codes * Properly identification of patients * Collects any monies from patients and issue receipts * Challenges ambiguous orders and handles according to protocol, and taking takes verbal orders * Verify patient insurance information * Provide services for patients and doctors offices such as lab results * Directs incoming faxes to correct personnel * Answers phone and assists callers, properly transfers calls * Properly calls or faxes any panic or stat results to appropriate provider per written protocol * Quantity/Timeliness of work that produces optimal productivity * Performing tasks with minimal errors. * Understands and has the know how to perform assigned tasks. * Ability to master and understand new work routines in this area. * Degree and willingness to put forth in performing these tasks. Phlebotomy * Properly identifies patient at draw point * Verify orders and requisitions match, checking all tests * Uses proper phlebotomy technique * Ensures ABN is properly filled out and signed * Uses Personal Protective Equipment when performing venipuncture * Properly prepares specimen for transport * Labels specimens properly * Supplies proper information on requisitions pertaining to draw such as Date, time, initials, number and type of tubes drawn * Properly interprets orders * Able to draw 6 patients an hour (35 to 40 patients per day) * Rarely needs a butterfly to draw patients. (Ask assistance before using a butterfly) * Keeps requisitions filed in folder and assists with preparing the folders for scanning * Provides phlebotomy services to doctor’s offices when needed such as Special Procedures and Family Practice Back Office * Prepares reports for distribution * Loads any specimens passed through * Supplies missing billing information such diagnosis to remote labs * Works internal billing charges, no more than 3 days’ behind * Keeps daily requisitions filed correctly and neatly * Works outstanding tests report for Labcorp and Quest * Works error logs for Labcorp and Quest * Retrieves results and transmit requisitions when needed * Directs incoming mail to correct personnel * Performs mail-outs daily, obtaining correct addresses for outside providers Processing Specimens * Properly spin down specimens when needed, checking for fibrinogen and clots * Pour off any specimens needed for special transport tubes * Prepare specimens for transportation with couriers * Properly file daily requisitions * Pull blood for any add on testing * Distributes and handles STATs according to protocol * Performs “Clean-outs” in Flex-e Suite Inventory * Keeps accurate Inventory of supplies * Checks and monitors supply levels weekly, not running out * Orders supplies on a scheduled routine basis such as monthly * Distributes supplies to remote labs such as in-house tubes * Distributes supplies to patients with instructions * Keeps supply area neat and clutter free Computer Utilization * Knows how to look up results and print in Intergy, Flex-e Suite, LCM Knows how to print patient demographic sheets and insurance cards * Can load insurances into Intergy and set proper coverage * Create requisitions in Clinicians for Labcorp, Quest, LIS * Can perform Result retrieval and transmissions * Able to print billing report or work lists for STAT, MAIL, and Fax logs * Performs “Clean-outs” in Flex-e Suite * Able to register a new patient in Intergy or make changes to existing information * Properly loads drug studies Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards. Maintains compliance with all Orlando Health policies and procedures. Performs all other duties as assigned. Maintains an organized and clean work area Places phones on and off service at the appropriate times Participates in maintenance of office supplies Performs other incidental and related duties as required and assigned Travel to different FMC work locations as requested Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you. Section 1557 Non-Discrimination The Office for Civil Rights (OCR) enforces Section 1557 of the Affordable Care Act (Section 1557), which prohibits discrimination on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, gender identity, and sex characteristics), in covered health programs or activities. 42 U.S.C. 18116. High School Graduate of equivalent required. Excellent interpersonal and communication skills Strong computer proficiency Demonstrated ability to lead people and get results through others Ability to plan ahead, organize and manage multiple priorities Excellent Phlebotomy skills for both pediatric and geriatric patients
