Diversion Program Manager

Diversion Program Manager

God Restoring Order (GRO) Community is a mental/behavioral healthcare provider that specializes in trauma focused care for boys and men of color, ages 5 and up. Grounded in an understanding of the neurological, biological and psychological effects of trauma, GRO translates research discoveries into evidenced-based treatments for behavior change.

The Diversion Program Manager will oversee the strategic management and operational oversight of our Gun Diversion Program within Travis County. He/She will ensure the effective distribution of services, manage a team of clinicians and collaborate with state attorneys, judges and external stakeholders to achieve program goals of community safety, reduction of rearrests and future violent-related incidents.

The ideal candidate should possess a deep understanding of local and state compliance requirements as well as strong leadership, organizational, and communication skills. The Director will play a critical role in enhancing the efficiency, accountability, and transparency of program services and treatment.

Key Responsibilities:

• Lead and manage the day-to-day operations of the diversion program aimed at addressing the causes of maladaptive behavior (ie illegal firearm possession) and subsequently reducing rearrests (recidivism).
• Develop, implement, and monitor the coordination of services from intake to discharge planning.
• Oversee program budgeting and ensure resources are appropriately allocated to achieve program goals of community safety, reduction of rearrests and future violet-related incidents
• Supervise and lead a team of clinicians responsible for the day-to-day execution of services, including Individual therapy, CBT group s and other recommended treatments per the assessments proven effective for behavior change.
• Identify training and professional development opportunities for team of clinicians to enhance clinical practices and program effectiveness.
• Foster a positive work environment and collaboration with external stakeholders.
• Ensure the diversion program adheres to best practices and is in compliance with local, state, and federal regulations.
• Stay abreast of legislative and development changes in policies to make "informed" program adjustments.
• Oversee service delivery to ensure program compliance.
• Ensure regular progress reports for attorneys and external stakeholders
• Assess the efficiency of required documentation.
• Use data and feedback to inform program decisions and service delivery.
• Serve as the liaison between operations and attorneys/ external stakeholders.
• Foster relationships with all stakeholders (judges, PO's, attorneys,)
• Represent GRO's Gun Diversion Program at local and state meetings, conferences, and working groups focused on diversion strategies and programs.
• Respond to and resolve complex or sensitive issues related to diversion operations, working collaboratively with clinical team and external stakeholders to find resolutions.

Knowledge & Skills:

• In-depth knowledge of diversion strategies and alternatives to incarceration, including state and federal regulations related to these programs.
• Proven experience in managing budgets and staff development.
• Strong communication skills, both written and verbal, with the ability to effectively engage with internal teams and external stakeholders
• Ability to lead, coach, and develop a diverse team, make effective decisions, and resolve conflicts.
• Deep knowledge of crisis intervention, diversion strategies, and local mental health resources.
• Expertise in Texas Medicaid regulations, billing procedures, and maintaining compliance.
• Skills in designing, implementing, and evaluating diversion programs while managing resources and budgets.
• Ability to build strong partnerships with community stakeholders and advocate for mental health programs.
• Capacity for long-term planning, innovative service delivery, and systems-level thinking.
• Strong verbal and written communication, interpersonal, and negotiation skills.
• Commitment to ethical practices, confidentiality, and advocating for vulnerable populations.
• Ability to analyze data, manage risks, and drive continuous improvement.
• Emotional resilience and stress management skills to navigate high-pressure situations.

Qualifications:

• Bilingual in Spanish and English
• Master's degree in Social Work, Psychology, Public Health, or a related field.
• Minimum of 5 years of experience in community mental health services, with a strong emphasis on diversion and crisis intervention programs.
• Extensive experience working in Travis County's mental health system, including familiarity with local resources, providers, and community dynamics.
• In-depth knowledge of Texas Medicaid billing practices, regulations, and compliance requirements for mental health services.
• Proven track record of leadership and supervision in managing community-based mental health teams.
• Strong understanding of mental health crisis management, diversion strategies, and evidence-based practices for serving individuals with mental health conditions.
• Excellent communication, interpersonal, and organizational skills.
• Ability to work collaboratively with diverse stakeholders and navigate complex community systems.

Preferred Qualifications:

• Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), or Licensed Marriage and Family Therapist (LMFT) preferred.
• Experience in policy development and advocacy for mental health services.
• Familiarity with trauma-informed care principles and practices.

What We Offer:

• Competitive salary and benefits package.
• A supportive and dynamic work environment committed to social impact.
• Opportunities for professional development and growth.