Tax Analyst II (Front Desk/Reception & Taxpayer Services)

Overview

Looking for a career with purpose on a collaborative team? At the Department of Taxes, we invest in your growth and challenge you to solve meaningful problems. Every day, you will help Vermonters, develop professional skills, and work alongside committed colleagues. If you are passionate about public service, we want to hear from you!

Whether you are beginning your career or bringing experience from another field, you will find opportunities to learn, grow, and build a long-term career in public service. In addition to meaningful work, you will enjoy stability, excellent benefits, and professional development opportunities-and room to grow professionally and personally-which come from a career in Vermont state government

Who Are We?
We help Vermonters understand and meet their tax responsibilities while delivering exceptional public service. Every interaction is an opportunity to solve problems, build trust, and make government work better for the people we serve.

Location: Montpelier, VT | Schedule: Full-time, in-office

What you'll do

• Provide in person customer service and front-desk reception at our Montpelier office.
• Assist taxpayers by phone and email; triage inquiries and route as needed.
• Review tax returns for accuracy, correct errors, and request additional information when required.
• Collaborate with teammates and other state agencies/municipal partners to meet deadlines and service-level expectations.
• Support special projects and help maintain efficient workflow processes.

What we're looking for

• Experience in business, finance, or fiscal duties and strong customer service skills.
• Knowledge of Vermont/local government is helpful.
• Excellent written and verbal communication skills; ability to explain complex topics to diverse audiences with patience and clarity.
• Organized, detail-oriented, and eager to learn new systems and processes.
• Must be comfortable working at a front desk, handling phones, and responding to email inquiries.

Work conditions and requirements

• Full-time, in-office position located in the Montpelier main office reception area.
• Reliable personal transportation to the Montpelier office is required.
• Ability to handle confidential taxpayer information with discretion and professionalism.

Come join a team that values collaboration, integrity, continuous learning, and public service! If you are looking for meaningful work where you can make a difference every day while building valuable skills, we highly encourage you to apply

Other Requirements?
Candidates must agree to be fingerprinted and pass a background check to be eligible for this position, which will involve access to sensitive federal tax information. Background checks are required by the Internal Revenue Service and are authorized under Vermont law. 3 V.S.A. § 241. In accordance with VDT Standard Operating Procedure 2018-01, Background Investigations, Vermont and national criminal record checks will be conducted on all candidates. Candidates will have the right to withdraw their application before fingerprinting or a background check is conducted. We value diverse teams and are committed to creating a community of inclusions.

Who May Apply

This position, Tax Analyst II (Front Desk/Reception & Taxpayer Services) (Job Requisition #55422), is open to all State employees and external applicants.

Please Note: This position is being recruited at multiple levels. If you would like to be considered for more than one level, you MUST apply to the specific Job Requisition.

Level I: 55411

Level II: 55422

Level III: 55423

If you would like more information about this position, please contact Kimberly.Flint@vermont.gov

Resumes will not be accepted via e-mail. You must apply online to be considered.

Please note that multiple positions in the same work location may be filled from this job posting.

Environmental Factors

Duties are performed in a standard office setting. Work volume is often very high, especially from February through June. Incumbents must be able to concentrate on details and perform accurate work in the face of frequent interruptions. The work of the Tax Analyst IIs directly affects the financial/tax accounts of Vermont individuals and businesses. Calculations, adjustments, advice, and communications must be accurate and timely. Stressful situations and differences of opinion with taxpayers or their representatives may occur.

Minimum Qualifications

Associate degree or higher AND at least one (1) year or more of experience in accounting, auditing, or tax processing related duties.

OR

High school diploma or equivalent or higher AND at least three (3) years of experience in accounting, auditing, tax preparation, tax processing, financial operations/administration, analytics, or related field.

OR

One (1) year or more as a Tax Analyst I or Tax Examiner II

Preferred Qualifications

Degree or coursework in accounting, economics, business administration, public administration, finance, math, or related field.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.