OS&D Clerk

Job Title

Investigate and resolve all overages, shortages, and damaged freight issues, including Hazmat Materials

Help in identifying freight for high value shortages and overages while also determining the shipment/PRO to which they belong

Work directly with Service Center Operations Personnel, Regional OS&D/Customer Care Specialist, Safety Department, Compliance & Field Support Department, Security Group and Corporate Operations

Assist with resolving customer queries regarding shipping orders, pricing etc.

Maintain count list of items received or shipped and check against bill of lading, recording any discrepancies

Prepare all paperwork and the repacking of all OS&D freight

Maintain accurate records to report all OS&D freight issues on a daily or weekly basis to service center management

Review and address various freight issues and/or reports as assigned by service center management

Maintain a clean and organized OS&D area while performing OS&D functions

Monitor OS&D related emails and respond as necessary

Utilize various software and technologies (for example EDock, Customer Portals, Pega, etc)

Serve as first line resource to other less experienced clerical staff by coaching and answering employee questions

Provide guidance to less experienced employees on how to perform specific job activities

Provide one on one on the job training when necessary to less experienced staff

Regular attendance is required

This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Qualifications

High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background

Knowledgeable in general LTL operations. Prior OS&D experience preferred

Willing to wear boots/safety footwear

Knowledgeable in related functional areas (customer care, billing, pricing, tracing, dispatching, weights and inspection, etc.)

Computer skills; proficient in MS Word, Outlook and Excel required

AS400 experience strongly preferred

Strong customer services skills

Excellent verbal, written communication and listening skills

Ability to thrive in a fast-paced, high stress environment with multiple competing priorities and time constraints

Ability to answer most questions and accomplish most tasks without guidance. Only the most unusual problems are referred to more experienced staff or manager for resolution

Good understanding of departmental priorities, workflow, and guidelines

Ability to solve problems that are usually apparent but precise identification of the nature of the problem requires further investigation using standard procedures or well-established processes for troubleshooting. Solutions and decisions require interpretation of information with independent judgment and risk

Ability to support company policies in a positive manner and communicate this support to fellow employees and customers

Ability to work the night schedule or alternate work schedule as needed with proper notification

Experience in the transportation industry a plus although not required

Ability to lift approximately 70 lbs., or more if required by the essential functions of the job

Ability to comply with all company policies, rules, procedures and Code of Conduct

Ability to interact well with others

Ability to work independently, or in a team setting

Ability to work under tight time constraints in a high volume environment with multiple priorities

Ability to read, interpret and comply with written information and documents such as safety rules, operations/procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines

Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check

Must be authorized to work in the United States

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to lift and/or move a minimum of 70 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle or feel and reach with hands and arms. The employee is frequently required to lift, twist, turn, and may climb. The employee is frequently required to stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to sit and climb or balance. Work environment ranges from quiet to loud as required by the essential functions of the job.