Operations Support Specialist

Operations Support Specialist

Be a part of the best team in Property Management!!!

Vesta Corporation is seeking to hire an Operations Support Specialist at our corporate office in Weatogue, CT. In this role, you will support day-to-day operations across our property management portfolio by handling data entry, document management, reporting, and cross-department coordination, with a focus on AI content platforms. You'll act as a central point of contact for internal teams, residents, and vendors, driving communication and follow-through on operational tasks, compliance deadlines, and maintenance workflows. If you have a background in Property Management, strong computer skills, and a passion for supporting a team, we want to hear from you. Join Vesta and be a part of our success story!

What we Offer:

At Vesta, we take pride in hiring the best talent in Property Management. We work hard and we have fun doing so. In addition to our generous benefits package, we offer service awards, performance bonuses, team member appreciation events and opportunities for growth. Our benefits include:

• Medical, dental & vision insurance
• Company matched 401(K)
• Paid time off- Vacation, sick, floating holidays
• 12 additional paid holidays
• Tuition Reimbursement
• PetPlan Pet Insurance
• Employee Assistance Program
• Long & Short-Term Disability Insurance
• AND MORE

The Operations Support Specialist provides administrative and operational support to the property management team, helping ensure the portfolio runs smoothly through accurate data entry, document management, reporting, and cross-department coordination, with an emphasis on AI content platforms. This role serves as a central point of contact for internal teams, residents, and vendors, supporting communication and follow-through on operational tasks, compliance deadlines, and maintenance workflows.

Essential Functions

This multifaceted role has responsibilities that may shift based on portfolio and company needs. The Vice President of Property Operations will meet weekly with the Operations Support Specialist to determine current priorities among the following job functions.

• Maintain strong knowledge of operational policies and procedures to support training, process improvements, and SOP development.
• Support new processes and software implementations affecting the Property Management Department; help manage vendor relationships and contracts, test and review documented processes, provide feedback for training materials, and promptly notify the Learning and Development team of process changes.
• Apply site-level operational expertise to remotely support assigned sites or regions.
• Ensure proper documentation and adherence to regulatory requirements; maintain up-to-date records of tenant communications, property activities, and compliance requirements.
• Identify opportunities by analyzing feedback and sentiment, sharing insights, and supporting process improvements or training enhancements.
• Track, compile, and communicate issues in technology platforms, including AI content platforms, Rent Caf, and Yardi Voyager, to support system improvements. Participate in relevant internal and external meetings.
• Attend and actively participate in training sessions and provide limited one-on-one support to team members who need additional assistance after initial training and coaching.
• Serve as an ambassador for new processes and software implementations; participate in train-the-trainer sessions and provide limited one-on-one support to team members who need additional assistance after initial training and coaching.
• Other duties as assigned.

Knowledge, Skills and Abilities:

• Expertise with AI content platform, Rent Caf, Yardi programs
• Expertise with Microsoft products
• Ability to communicate professionally and effectively with internal and external customers by phone, email, chat, and SMS.
• Sound judgement and decision-making skills
• Excellent interpersonal skills; strong verbal and written communication skills
• Strong analytical, problem-identification, and problem-solving skills
• Able to work independently, stay self-motivated, and take initiative
• Leadership/delegation skills
• Able to multitask and prioritize effectively
• Accepts responsibility and accountability
• Honest and trustworthy; displays integrity
• Organized and detail-oriented

Interested? Apply now!!!

Requirements:

• Associate degree or equivalent experience, plus 35 years of related experience or a proven track record in a similar role, such as leasing, Assistant Property Manager, or Property Manager.
• Experience with site-based affordable housing programs is strongly preferred, when applicable.
• A bachelor's degree in business management or property management is a plus.
• Multilingual skills are strongly preferred.
• Strong computer skills are required, including Microsoft Office, Outlook, property management software, and AI content platforms.
• Successful completion of a background check and drug screening required.
• Valid Driver's License and clean driving record required.

Vesta is an Equal Opportunity/Affirmative Action Employer. Vesta has an ongoing commitment to a diverse workplace free of discrimination and harassment. Vesta recruits, hires, trains, and promotes individuals in all job titles without regard to any protected characteristic, including but not limited to race, color, creed, religion, ancestry, sexual orientation, genetic information, national origin, age, sex, physical or mental disability, being a disabled veteran, veteran of the Vietnam era, or other eligible veteran, or any other protected category under any state or Federal laws. At Vesta, we are committed to a fair and equitable workplace.