Parts Manager - HOLT Truck Centers

The Parts Manager is responsible for supervising all activities relating to the management of the Parts Department, including sales, purchasing, delivery, marketing, customer and vendor relationships, inventory control, administration, and personnel. Achieving profitable growth will be the primary objective. Department: HOLT Truck (TRUCK) Employment Type: Full Time Location: HTT - San Antonio The incumbent in this position is expected to model the following practices daily: Demonstrate alignment with the company's mission and core business values. Collaborate with key internal and external resources. Participate in ongoing self-development. Essential Functions Hire, develop, evaluate, and influence effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS). Model, promote, reinforce, and reward the consistent use of HOLT’s Values Based Leadership (VBL) tools and processes to ensure alignment with our Vision, Values, and Mission. Identify, pursue, and maintain a constant flow of potential customers that meet or exceed established quotas through prospecting, networking, and referral activities. Perform necessary duties for the safe, efficient, and profitable operation of the Parts Department and accomplish sales objectives by implementing sales plans and supervising sales staff. Establish department goals and objectives, measure progress, analyze results, and make improvements as needed. Be responsible for the overall performance of the parts department. Train employees in company policies, department procedures, job duties, operational safety, and support the goals of the company. Motivate all parts personnel to provide high levels of customer service. Prepare the annual marketing, budget plan, price levels, and discount criteria for the area of responsibility. Recommend solutions to customer needs based on customer interests. Maintain a safe and secure environment by following safety and security standards and procedures, complying with codes. Identify prospective customers using business directories, leads from existing clients, rental departments, and other internal salespeople. Update job knowledge by participating in educational opportunities and reading about new products. Develop, implement, and maintain a system of inventory control and monitor accuracy. Communicate goals daily, weekly, and monthly with Parts Department. Influence faster cohesion between the parts department and other dealership departments. Work safely and adhere to all applicable safety policies; comply with all company policies, procedures, and standards. Perform other duties assigned. Knowledge, Skills, And Abilities Supervisory skills. Mechanical aptitude and computer skills. Knowledge of company and OEM products. Ability to perform basic mathematics and calculate percentages. Ability to read and understand parts catalogs, service manuals, and schematics. Ability to write customer orders. Ability to listen and communicate with customers, employees, and co‑workers. Excellent verbal and written communication skills. Certification of ability to operate a forklift is required. Requirements Education and Experience A high school diploma and/or GED required. Combination of education, training, or experience that provides the required knowledge, skill, and abilities. Minimum of five years’ experience in a dealership and three years in management preferred. Supervisory Responsibilities Responsibilities include, but are not limited to, interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Travel A valid driver's license is required. Physical Requirements Stand, walk, kneel, squat, crawl, bend, and twist. May have to climb and/or lift up to 50 pounds. Visual, mobility, dexterity, hearing, and talking requirements are constant. Visual ability to observe employees in the workplace, analyze operations, and detect situations of concern. Work Environment This position is in the office, warehouse, and shop area. Exposure to dirt, dust, heat, cold, noise and vibration, fumes and odors, wetness, and humidity, and sometimes darkness. Potential mechanical, chemical, electrical, and fire hazards due to the nature of the environment. Disclaimer Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed. #J-18808-Ljbffr