Talent.com
Span
Customer SuccessSpan • San Francisco, CA, United States
No longer accepting applications
Customer Success

Customer Success

Span • San Francisco, CA, United States
22 days ago
Job type
  • Full-time
Job description

Customer Success Manager

Span exists to help engineering organizations turn AI adoption into real effectiveness. As AI tools reshape how software gets built, the companies that continuously improve how their teams use AI in their day-to-day will pull ahead. We're the AI-native developer intelligence platform built for that moment. We're looking for people who want to shape how the next generation of high-performing engineering orgs operate.

We're a Series A company with a small, focused team that moves fast and ships things that matter. We're proud to be helping forward-thinking orgs like Ramp, Carvana, Intercom, and OpenTable. We're honored to be backed by dozens of founders, CTOs, and CPOs we admire from Slack, Notion, Rippling, Fivetran, Coda, Adobe, and Square, as well as funds including Alt Capital, BoxGroup, Bling, Craft, and SV Angel.

We're on the lookout for a Customer Success Manager to help us shape our journey at Span. If you're passionate about supporting engineering teams and love turning technical insights into strategic wins, keep reading!

What You'll Be Up To:

  • Build deep, trusted relationships with engineering leadersunderstanding their goals, unblocking challenges, and helping them get the most out of Span.
  • Lead onboarding, set success plans, and guide customers through best practices to ensure adoption, retention, and expansion.
  • Be the go-to advisor for our customersnavigating the worlds of AI Effectiveness and Developer Intelligence.
  • Work across departments (Sales, Product, Engineering) to advocate for customer needs and deliver a standout experience.
  • Lead value-driven conversations regularly with customers to help them make the connection between Engineering Intelligence and business outcomes.
  • Identify champions, expand usage across teams, and proactively spot churn risks before they happen.
  • Get creative with workflows, playbooks, and experiments to scale our CS efforts as we grow.

What We're Looking For:

  • 3+ years of experience in Customer Success or similar post-sales roles at a SaaS company.
  • Experience working with technical teamsespecially engineering leadersat mid-market or enterprise companies.
  • A consultative approach to customer relationshipsyou love solving messy problems, not just checking boxes.
  • Excellent communication skillsyou know how to read a room and speak both engineer and executive.
  • Comfort with ambiguity and a bias toward actionyou know when to zoom in and when to zoom out.
  • You take pride in your organization and follow-through, and you're always one step ahead.
  • You care deeply about your customers and want to help them thrive.

Bonus Points If You Have:

  • Familiarity with tools like Jira, GitHub, and other engineering systems.
  • Experience supporting a technical or data-heavy product.
  • Been an early CS hire before
  • A knack for simplifying complex concepts and building processes that scale.
  • If this sounds like your kind of fun, we'd love to chat! Let's help engineering teams work smartertogetherat Span.
Create a job alert for this search

Customer Success • San Francisco, CA, United States

Similar jobs

Customer Success Manager

Speak Wisely SolutionsSan Francisco, CA, United States
Full-time

Our client is a fast-growing, tech-driven company in the Bay Area looking for a Customer Success Manager who is passionate about building relationships, improving customer outcomes, and helping cli... Show more

 • Promoted

Customer Success Lead

ZensorsSan Francisco, CA, United States
Full-time

Zensors YC-S21, is a fast-growing tech startup searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business.We're specifically looking for a Customer Succe... Show more

 • Promoted

Founding Customer Success Manager

ArphieSan Francisco, CA, United States
Full-time

Arphie is building AI knowledge agents that transform how companies complete their most painful workflows, starting with RFP and questionnaire response.Our platform connects to customers' existing ... Show more

 • Promoted

Customer Success Manager

CampfireSan Francisco, CA, United States
Full-time

Customer Success Manager at Campfire.As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success.You w... Show more

 • Promoted

Customer Success Lead

CompleteSan Francisco, CA, United States
Full-time

We're looking for a creative, customer-focused Customer Success Manager who is passionate about building lasting relationships and driving customer value.As a vital part of our team, you'll collabo... Show more

 • Promoted

Customer Success Manager

Rainfall HealthSan Francisco, CA, United States
Full-time

Rainfall Health is seeking a dynamic Customer Success Manager to support customers across Rainfall Health's suite of products.As the Customer Success Manager you will serve as the primary point of ... Show more

 • Promoted

Customer Success Manager

VoomaSan Francisco, CA, United States
Full-time

Enterprise software is undergoing a fundamental transformation.The world is shifting from systems of record to systems of automation: AI co-workers that work alongside logistics teams to help them ... Show more

 • Promoted

Customer Success

MeterSan Francisco, CA, United States
Full-time

Every purchase you make, video call you join, it is all packets flowing through networks.But those networks have not changed for decades.They are brittle, complex, and surprisingly hard to set up i... Show more

 • Promoted

Customer Success Manager

CrusoeSan Francisco, CA, United States
Full-time

Crusoe is on a mission to accelerate the abundance of energy and intelligence.As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of ... Show more

 • Promoted

Customer Success Manager

GranolaSan Francisco, CA, United States
Full-time

We're building the leading AI-powered notepad for people in back-to-back meetings, a product that's spreading through teams and redefining how knowledge is captured and used.We help teams turn mess... Show more

 • Promoted

Enterprise Customer Success Manager

Tavily IncSan Francisco, CA, United States
Full-time

As an AI Outcomes Manager at Tavily, you will serve as the trusted advisor and bridge between Tavily and our enterprise customers.You'll guide customers through their entire journey, starting from ... Show more

 • Promoted

Customer Success Manager

WhatnotSan Francisco, CA, United States
Full-time

Join the Future of Commerce with Whatnot!.Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love.Whether it's trading cards, fashio... Show more

 • Promoted

Customer Success Manager

Augment CXMSan Francisco, CA, United States
Full-time

Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network.This technology ensures that our clients deliver a fant... Show more

 • Promoted

Customer Success Leader

RoxSan Francisco, CA, United States
Full-time

At Rox, we believe in empowering people to do their best work.Our platform supercharges sellers with autonomous revenue agents to do the manual work so they can focus on what they do best: selling.... Show more

 • Promoted

Customer Success Manager

JuiceboxSan Francisco, CA, United States
Full-time

Customer Success at Juicebox sits at the intersection of commercial ownership, AI workflow enablement, and customer strategy.CSMs own the full customer relationshipfrom onboarding and adoption to e... Show more

 • Promoted

Founding Account/Customer Success Manager

Agave APISan Francisco, CA, United States
Full-time

Founding Account/Customer Success Manager.Fresh off a $15M Series A led by Accel (total funding now $20M+), Agave is profitable, growing fast, and scaling the team.Join a profitable, $Xm ARR startu... Show more

 • Promoted

Customer Success Manager

GetChange CorpSan Francisco, CA, United States
Full-time

San Francisco, California, United States Job Openings Customer Success Manager.At Change our mission is clear: to power every dollar donated online.Change's platform enables businesses to donate to... Show more

 • Promoted

Customer Success Manager

GammaSan Francisco, CA, United States
Full-time

You'll transform grassroots product love into thriving team and enterprise accounts.Gamma's B2B motion is growing fast, and this role owns the full customer lifecycle for a dynamic portfolio, from ... Show more

 • Promoted

Customer Success Manager

PillarSan Francisco, CA, United States
Full-time

Pillar is actively looking for someone who loves to help others succeed while providing scalable support (via content) to users looking for support in launching their businesses!.Pillar is "Shopify... Show more

 • Promoted

Manager, Scaled Customer Success

Paribus (Ramp)San Francisco, CA, United States
Full-time

Ramp Strategic, Data-Driven Leader.Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends.We automate how over $200B in annu... Show more