Senior Manager of Service Pharma Liquid

As Head of Service in US-Nrd you will have responsibility for all service work related to US-Nrd globally with the goal of ensuring high customer satisfaction optimal operation of machines efficient service organization and financial profitability in the service business. You lead the service department establish strategies and develop the team and processes. The Head of Service is responsible for defining measuring and developing the KPIs that drive both operational efficiency and customer satisfaction.

Key Responsibilities

• Lead and develop a multidisciplinary service organization including technical sales engineering coordinators project managers technical support spare parts modernization and documentation teams
• Establish organizational structure roles and competency profiles; implement matrix and value stream-based collaboration models across functions
• Build succession and talent plans with training and certification programs; foster a culture of continuous improvement and LEAN principles
• Establish and operate an installed base management system to track customer machinery version status life cycle and contract status
• Develop strategies for modernization retrofit and upgrade campaigns to maximize machine lifetime and customer value
• Collaborate with sales and product management to develop predictive service offerings preventive maintenance and digital monitoring solutions
• Leverage installed base data to identify trends risks and business opportunities while contributing to the product feedback loop
• Lead improvement projects that optimize flow lead time quality and delivery performance across the service value stream

Qualifications :

Basic requirements

• BSc/MSc in Engineering (mechanical electrical engineering mechatronics or similar) or technical management education
• Minimum 7 years of experience in service management in the mechanical or technical equipment industry
• Minimum 7 years of experience in product technical or validation roles in pharma/CDMO or packaging machinery
• Strong understanding of GMP and pharma industry regulations
• Experience with project management service organization customer service and technical problem solving
• Strong SAP experience.
• Fluent in English; Spanish is a strong advantage

This role requires up to 25% of international and domestic travel

Personal Competencies & Skills

• Strategic and commercial mindset
• Proven ability to lead teams motivate employees and create results
• Excellent communication skills both internally and externally
• Customer-oriented with the ability to handle complex technical and organizational issues
• Good business understanding and financial sense
• Ability to work in an international environment with cross-functional dependencies
• Resilient under pressure and ability to make decisions in critical situations

Additional Information :

Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location role degree/credentials relevant skill set and level of relevant experience. Total rewards at Syntegon include salary bonus (if applicable) benefits.

We Care about your Well-Being! At Syntegon the welfare of our employees is a top priority.

Thats why we offer a comprehensive and competitive benefits package designed to support your health financial security and personal growth from day one including:

• Health Coverage: Medical Dental Vision and Prescription plans starting from your first day.
• Retirement Savings: 401(k) plan with a generous company match to help you plan for the future.
• Financial Protection: Employer-paid Short- and Long-Term Disability Insurance plus Life Insurance for your peace of mind.
• Career Growth: Education Assistance Program to support your continued learning and development.
• Work-Life Balance: Paid Time Off to recharge and enjoy your personal time.
• Support When You Need It: Access to our Employee Assistance Program for confidential counseling and resources.

Join Syntegon and enjoy benefits that help you thrive both at work and beyond.

To ensure the protection of your personal data we kindly ask you to apply exclusively through our online applicant management system were unable to consider applications sent by email or post.

Syntegon Technology is a proud supporter of STEM (Science Technology Engineering & Mathematics) initiatives:

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice we are an Equal Opportunity Employer committed to a diverse workforce.
We do not discriminate in hiring or employment against any individual on the basis of race color gender national origin ancestry religion physical or mental disability age veteran status sexual orientation gender identity or expression marital status pregnancy citizenship or any other factor protected by anti-discrimination laws.

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1