OPERATIONS MANAGER

Job Description

• Lead daily delivery operation execution, including launch, on-road performance, and end-of-day closeout
• Coach, support, and develop Delivery Drivers, Dispatchers, and operational team members
• Promote a safety-first culture and reinforce safe driving, professional conduct, and accountability standards
• Monitor attendance, route reliability, service performance, and operational readiness
• Support hiring, on-boarding, training, scheduling, performance conversations, and retention initiatives
• Coordinate with the leadership team on staffing needs, route commitments, fleet readiness, and operational risks
• Use operational tools, reports, and communication channels to identify issues and DRIVE improvement

Qualifications

• Must be at least 21 years old and authorized to work in the United States
• Leadership, logistics, delivery, transportation, or operations experience preferred
• Must demonstrate strong judgment, professionalism, accountability, and communication skills
• Must be comfortable leading in a fast-paced environment with changing priorities
• Must be able to maintain confidentiality and handle employee, operational, and business information appropriately
• Must be dependable with attendance, punctuality, and schedule accountability

Additional Information

WHY JOIN OUR TEAM

• Competitive Leadership Compensation: Earn dependable salaried compensation while joining a growing operation with meaningful opportunities to expand your leadership impact as the business scales.
• Structured Training & Operational Support: Step into a leadership role with clear expectations, defined operating standards, and structured support designed to help you lead with confidence from day one.
• Direct Operational Impact: Play a key leadership role in building a high-performing delivery organization that supports employees, serves customers, and strengthens Fargo and the surrounding community every day.
• Opportunity to Build, Lead, and Influence: Help shape the daily execution, team culture, service standards, and leadership routines of a growing logistics operation from the ground up.
• Education & Family Support Programs: Eligible employees may qualify for tuition assistance and family support programs.
• Comprehensive Benefits: Full-time employees have access to healthcare coverage and a 401(k)-retirement plan with employer matching, helping you plan for the long term.
• Time for What Matters: Enjoy Paid Time Off (PTO) so you can recharge and take care of what matters most outside of work.

SAFETY & PROFESSIONAL STANDARDS

At Northern Edge Logistics, the Operations Manager is responsible for helping protect the safety, reliability, and professionalism of the operation. This role requires consistent leadership presence, clear communication, fast decision-making, and a commitment to coaching the team to meet high standards.

At Northern Edge Logistics, we operate with Safety as the foundation, customers as the mission, and drivers as the heart of our operation.

Delivery Drivers are expected to follow all company safety policies, professional conduct expectations, confidentiality requirements, operational standards, and applicable laws at all times. Safety is the foundation of our culture, alongside professionalism, teamwork, operational excellence, and leadership development.

SCHEDULE INFORMATION

• Leadership schedule may vary based on route volume, staffing, and business needs
• Weekend availability may be required
• Additional leadership coverage may be required during peak periods

All your information will be kept confidential according to EEO guidelines.

Northern Edge Logistics is an Equal Opportunity Employer committed to creating a professional, respectful, and inclusive work environment. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected classification under applicable law.