Talent.com
Texas Sports Academy Main
Remote IT Support SpecialistTexas Sports Academy Main • New York, New York
Remote IT Support Specialist

Remote IT Support Specialist

Texas Sports Academy Main • New York, New York
7 days ago
Job type
  • Full-time
  • Remote
Job description
Description

Texas Sports Academy is a K-12 school designed for serious student-athletes who want both elite academics and high-level athletic development. Students cover 2x the material in just 2 hours a day, using the same 2-Hour Learning model as Alpha Schools. That frees up their entire afternoon for serious training, where they work alongside former pro and D1 athletes coaching them at the highest standard.

We are hiring a Remote IT Support Specialist to help our students and parents navigate any technical issues they encounter with our devices, learning platforms, and connected tools. You will be the first point of contact when something is not working, and you will guide families to a resolution quickly, clearly, and professionally.

What You'll Do

  • First-Line Family Support: Serve as the primary contact for students and parents experiencing technical issues, responding quickly through email, chat, ticketing, and phone when needed.
  • Troubleshoot Device Issues: Diagnose and resolve laptop and tablet issues, including login problems, software errors, connectivity issues, and basic hardware questions, guiding families through fixes step by step.
  • Support Learning Platforms: Help students and parents navigate our learning platforms and connected tools, including account access, common errors, and everyday how-to questions.
  • Escalate When Needed: Identify the small number of issues that require hardware repair, deeper investigation, or leadership involvement, and escalate them cleanly with all the context the next person needs.
  • Maintain Support Documentation: Keep our internal knowledge base and family-facing help articles current so common issues can be resolved even faster over time.
  • Track and Report on Support Volume: Log every ticket accurately, watch for recurring issues, and share weekly reporting on volume, resolution time, and top themes with leadership.


Requirements
  • End-User Support Experience: 4+ years supporting non-technical users, ideally in a school, education, consumer, or service environment. This is not an entry-level role. You can walk us through the systems you supported, the issues you resolved, and how you have grown a support function over time.
  • Strong Customer Service Orientation: You communicate patiently and clearly with students and parents, especially in stressful moments such as a device failing before class.
  • Clear Written Communication: You can write a support response that is warm, precise, and easy to follow, and you can document a fix so the next person on the team can repeat it.
  • Troubleshooting Skills: Practical experience diagnosing common device, software, connectivity, and account issues across Mac, Windows, iOS, and Chromebook.
  • Weekend Availability: Willing and able to work a schedule that includes weekend coverage. Specific hours will be defined based on team needs.
  • AI Forward: We use AI tools daily to draft communications, summarize tickets, and speed up troubleshooting. Familiarity with tools such as Perplexity Computer is a plus.
  • Reliable Home Setup: Quiet workspace, strong internet, and a working webcam and microphone.
  • Location: Remote (U.S. only). U.S. work authorization required.

Bonus Points

  • K-12 or 1:1 Device Program Experience: Prior experience supporting student device programs or families in an education setting.
  • Help Desk or Ticketing Platform Experience: Hands-on experience with tools such as Zendesk, Freshdesk, HubSpot Service Hub, or a comparable platform.
  • Bilingual (English/Spanish): Ability to support Spanish-speaking families.
  • Certifications: CompTIA A+, Google Workspace Administrator, Apple Certified Support Professional, or comparable certifications.
Create a job alert for this search

Remote IT Support Specialist • New York, New York

Similar jobs

Regional IT Support Manager

AkinNew York, NY, United States
Full-time

Akin Gump Strauss Hauer & Feld LLP is a leading international law firm with more than 900 lawyers in offices throughout the United States, Europe, Asia and the Middle East.We are currently seeking ... Show more

 • Promoted

IT Support Specialist

North Texas Custom Roofing and Construction ManagementNew York, new york, US
$35.00 hourly
Full-time

North Texas Custom Roofing and Construction Management is seeking a dedicated and skilled.The ideal candidate will be the first point of contact for all IT-related issues, providing crucial technic... Show more

Commercial Support Specialist, North America

SolviasFort Lee, NJ, United States
Full-time

The Commercial Support Specialist supports the North America Commercial organization by improving operational efficiency, streamlining sales processes, and enabling the sales team to focus on reven... Show more

 • Promoted

Remote Technical Support Specialist

PorterMatt Electric IncNew York, new york, US
$22.00 hourly
Remote
Full-time +1

Remote Technical Support Specialist.Since 1998, our organisation has been a leader in the commercial electrical industry, delivering quality and safe services built on a foundation of honesty, depe... Show more

Senior IT Support Engineer - Remote & Security Focus

KJ Technology ConsultingNew York City, NY, United States
Remote
Full-time

A leading IT support services provider in New York is seeking a Senior Support Engineer to handle Level 2/3 service desk requests.This mid-senior level position requires excellent English communica... Show more

 • Promoted

Director of Campus Technology | Help Desk, Networking (Cisco), & Systems Administration | Onsite at

EllucianParamus, NJ, United States
Full-time

The Director of Campus Technology leads a small team of server and network administrators delivering enterprise data center support and services.Also manages campus Help Desk and Desktop Support st... Show more

 • Promoted

IT Support Manager

Janome America, Inc.Mahwah, NJ, United States
Full-time

The IT Support Manager oversees the daily operations and support functions of the IT department while serving as the primary onsite IT resource and liaison to the company's Managed Service Provider... Show more

 • Promoted

Information Technology Professional

US NavyTinton Falls, NJ, United States
Full-time

Job Title: Information Technology Professional (IT/CTN/IS).Category / Component: Enlisted • Both.Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep... Show more

 • Promoted

Vice President, IT Support

ConfidentialNew York City, NY, United States
Full-time

Accomplished financial advisory firm.Privately Held, Private Equity-backed.The Company is seeking a Vice President for IT Support to join their team.The successful candidate will be responsible for... Show more

 • Promoted

Provider Network Specialist

Benecard Services, LLCClifton, NJ, United States
Full-time

As a Provider Network Specialist, you will play a pivotal role in managing and enhancing relationships within our provider network.This position requires a detail-oriented professional adept at dev... Show more

 • Promoted

Remote Support Specialist

TradeJobsWorkforce10702 Yonkers, NY, US
Remote
Full-time

As a Remote Support Specialist, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and ... Show more

 • Promoted

Manager of End User Computing IT Englewood

Englewood Hospital And Medical CenterEnglewood, NJ, United States
Full-time

Manager Of End User Computing It.Englewood Health, a leading healthcare system comprising Englewood Hospital and the Englewood Health Physician Network, is committed to delivering exceptional patie... Show more

 • Promoted

Senior IT Process Manager

Essen Medical AssociatesBronx, NY, United States
Full-time

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state's most vulnerable and underserved resident... Show more

 • Promoted

IT Support

EssmannNew York, new york, US
$45.00 hourly
Full-time

New York, New York, United States.Essmann, a specialist in high-quality custom cabinetry, furniture, and millwork, is seeking a dedicated and proficient IT Support professional to join our team in ... Show more

IT Support Specialist

Spendid FarmsNew York, new york, US
Full-time

Spendid Farms, a trusted partner within the agri-food industry, is seeking a dedicated and skilled.New York, New York, United States.The ideal candidate will be the first point of contact for all I... Show more

Lead Training Specialist, IT - Remote

EmblemHealthNew York City, NY, United States
Remote
Full-time

Summary of JobConceptualize, research, develop, implement, maintain, and enhance Salesforce related training programs/materials.Facilitate training classes to support the Sales, Neighborhood Care, ... Show more

 • Promoted

Technical Support Specialist (Telecommunications Specialist) - Remote U.S.A

Hard YakaNew York City, NY, United States
Remote
Full-time

Aircall is a unicorn AI-powered customer communications platform used by 22,000companies worldwide to drive revenue, faster resolutions, and scale.We're redefining what a customer communications pl... Show more

 • Promoted

IT Manager

Children's AidNew York, NY, United States
Full-time

The Manager of IT Support Services provides leadership and oversight of the IT Support Services team and third-party service providers responsible for supporting Children's Aid technology.This role... Show more

 • Promoted

Desktop Support Manager

NYU Langone HealthNew York, NY, United States
Full-time

New York, NY Full-Time/Regular.NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in ... Show more

 • Promoted

Senior Manager, IT Commercial Platforms

SK Life ScienceParamus, NJ, United States
Full-time

Senior Manager, IT Commercial Platforms.The Senior Manager, IT Commercial Platforms is responsible for the strategic direction, technical leadership, delivery, enhancement, support, and lifecycle m... Show more