PEAK Product Enhancement Specialist

PEAK Product Enhancement Specialist

We are looking for a PEAK Product Enhancement Specialist to join our Program Eligibility Application Kit, (PEAK) team! As the self-service portal for the public, the Program Eligibility Application Kit, (PEAK) delivers end user data to the CBMS eligibility system. In addition, PEAK provides data input for nine other benefits programs for local governments, Office of Information Technology (OIT), Healthcare Policy and Finance (HCPF), and Colorado Department of Human Services (CDHS) agencies.

We are onboarding new employees using a hybrid approach. The Department supports flexible work arrangements. Depending on the business need and description of the position, we have options that range from hybrid to full-time in the office. Specific discussions about the schedule will be discussed during the offer stage.

**Please note - equipment provisioning and certain onboarding tasks will take place in person, in our downtown Denver office, on the first day of employment.**

Description of Job

WHAT YOU'LL BE DOING AS PEAK PRODUCT ENHANCEMENT SPECIALIST :

• Manage, plan, monitor, track and lead PEAK user enhancement projects through the contracted vendor project lifecycles.
• Lead assigned contracted vendor team members to successful completion of enhancement projects that are needed to realize the long-range strategic objectives of the PEAK self-service portal serving Coloradans.
• Manage processes with internal and external stakeholders using CoBEES standards to ensure that program, systems, and/or operations impacts are identified in advance and provides notification of change to stakeholders as well as gains the appropriate HCPF, CDHS, and OIT approvals.
• Direct resource allocations related to project activities and monitoring of project related tasks for quality and timeliness.
• Collaborate with budget and accounting offices, Program offices, Policy offices, Communications and Human resources offices, and contracted vendors to identify costs, schedules, dependencies, and resources needed for project outcomes and initiatives. Collaboration includes activities with OIT, HCPF, and CHDS departments.
• Seek to clarify information and decisions from all stakeholders in the preparation of both temporary and permanent solutions for PEAK business and enhancement needs.
• Assist the HCPF, OIT, and CHDS departments with activities required by federal oversight agencies regarding federal funding, compliance obligations, and strategic plans.
• Perform other duties as assigned.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

RESIDENCY REQUIREMENTS:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

CLASS CODE & CLASSIFICATION DESCRIPTION:

H1C4XX - ANALYST IV

MINIMUM QUALIFICATIONS :

There are two ways to qualify for this position:

Option 1:

Experience Only:

Seven (7) years of professional experience in product management, user experience, public benefit delivery systems, or an occupational field closely related.

Option 2:

Education and Experience:

A bachelors degree from an accredited institution in Product Management, Public Administration, Business Administration, or a field of study related to the work assignment and three (3) years of professional experience in product management, user experience, public benefit delivery systems, or an occupational field closely related.

Appropriate education will substitute for the required experience on a year-for-year basis.

PREFERRED QUALIFICATIONS

• Prior state experience related to the duties of this position.
• Masters degree in Product Management, Public Administration, Business Administration.
• Experience in the PEAK and CBMS ecosystem.
• Experience with HealthFirst Colorado, SNAP, Adult Financial, or Colorado Works benefits.
• Experience in with digital application maintenance and operations including making enhancements for end users.
• Experience conducting user research and making data informed decisions.

DEFINITION OF PROFESSIONAL EXPERIENCE:

Work that involves exercising discretion, analytical skill, judgment, personal accountability, and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelor's or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods.

CONDITIONS OF EMPLOYMENT:

• All positions at HCPF are security sensitive positions and require that the individuals undergo a criminal record background check as a condition of employment.
• Employees who have been disciplinary terminated, resigned in lieu of disciplinary termination, or negotiated their termination from the State of Colorado must disclose this information on the application.

APPEAL RIGHTS:

As an applicant who has been removed from consideration during the selection or comparative analysis process, you may file an appeal with the State Personnel Board and/or request a review by the State Personnel Director. A standard appeal form is available on the State Personnel Board website. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within ten (10) days of your receipt of this notice: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. Email address: dpa_state.personnelboard@state.co.us. The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at spb.colorado.gov.