Ticket Operations Resolution Coordinator

Ticket Operations Resolution Coordinator

Kroenke Sports & Entertainment (KSE) is an American Sports and Entertainment holding company based in Denver, Colorado. KSE is committed to providing world class sports and entertainment for both live and broadcast audiences. We are the employer of choice as the owner and operator of Ball Arena, DICK'S Sporting Goods Park, the Paramount Theatre, Denver Nuggets (NBA), the Colorado Avalanche (NHL), Colorado Mammoth (NLL), Colorado Rapids (MLS), KIMN, KXKL, KKSE (FM/AM), Altitude Sports & Entertainment, Major League Fishing/Fishing League Worldwide (MLFLW), Winnercomm, Outdoor Sportsman Group and SkyCam.

Nature of Work: Deliver exceptional fan-facing customer service while providing aid in ticket distribution resolution and assigned tasks in event build & maintenance. Works events at all Kroenke Sports & Entertainment ("KSE") venues; including Ball Arena, DICK'S Sporting Goods Park, and the Paramount Theatre (the "KSE Venues").

Examples of work performed:

• Greets guests
• Provides exceptional fan-facing customer service that includes troubleshooting Ticketmaster and Account Manager using the TM ticketing system.
• Assists "walk-up" patrons to independently purchase tickets online via Ticketmaster.com to all KSE venues.
• Exhibits a positive attitude to all customers, regardless of the circumstance.
• Directs customers to the venue entrances upon leaving the Box Office.
• Keeps accurate records throughout shift for potential resolution follow up for inter-departmental KSE communication.
• Reports any concerns or problems to the Manager or Director.
• Completes ticket exchanges for ADA locations.
• Assists patrons in all issues with mobile transfer, acceptance, uploading to smart phone wallet.
• Answers phone/radio as needed.

Ticket Operations Coordinator 10%:

• Assist and support in tasks associated with the event operational needs, maintenance, data/report collection, and Ticket Operation settlements.
• Assist and support in tasks associated with event operational needs including scan tests, scanner software updates, and administration support.

This description is a summary only and highlights the general level of work being performed. It is not intended to be all-inclusive. The duties of this position may change based on business needs. The Company reserves the right to add or remove duties and responsibilities at the discretion of the supervisor and/or hiring authority.

Working Conditions & Physical Demands:

• Typical Office Conditions
• Lift 50 lbs. daily
• Work in extreme weather conditions

Qualifications:

• Minimum:
• Minimum 2+ years technical customer service experience, required.
• Minimum 2+ years Ticketmaster or relatable experience, required.
• Bachelor's degree, or related experience, preferred.
• Applicants must meet minimum qualifications at the time of hire.
• Preferred:
• Ability to acquire or produce and maintain a valid driver's license and meet company vehicle driving standards.
• Competencies/Knowledge, Skills & Abilities:
• Ability to work a varied schedule to include some weekday/nights, weekends, and holidays.
• Knowledge of digital/online ticket sales, distribution, and box office operations
• Excellent customer service skills and ability to successfully communicate with the public, employees and vendors using verbal and written skills
• Ability to coordinate multiple tasks in a fast-paced environment
• Demonstrates ability and experience developing and coordinating multi-faceted event plans and problem-solving issues
• Demonstrates sound organizational, coordinating, and personal interface skills
• Proficiency in MS Word and Excel
• Strong team player mentality.

Compensation:

• Base hourly range: $23.50 per hour.

Benefits Include:

• 401K/Employer Match

Applications must be received by: 08/03/2026 Equal Employment Opportunity Kroenke Sports & Entertainment (KSE) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.