Program Analyst

Duties

Provide front line support for ordering USDA Foods, managing inventories, tracking shipments, and navigating federal food distribution systems.

Assist users with inventory reconciliation, order lifecycles, delivery coordination, and data relationships across federal and state distribution points.

Update and validate ship to delivery addresses, names, and assignments while following system rules and preventing routing or data conflicts.

Troubleshoot complex workflows, data validation issues, inventory transactions, and coordination steps involving multiple agencies.

Resolve issues involving permissions, roles, program eligibility workflows, and access dependencies across federal and state managed system components.

Coordinate escalations with program teams, warehouse operators, vendors, and subject matter experts; document handoffs, resolutions, and root causes.

Stage test data, prepare training scenarios, coordinate access for states and tribal organizations, and align training with system maintenance windows.

Develop training materials, FAQs, troubleshooting guides, and knowledge content based on recurring issues, trend analysis, and user feedback.