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Montgomery County, OH
JFS Team LeadMontgomery County, OH • Dayton, OH, United States
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JFS Team Lead

JFS Team Lead

Montgomery County, OH • Dayton, OH, United States
30+ days ago
Job type
  • Full-time
Job description

Position Overview

Advanced level job and family services occupation bridging gap between management and front-line staff under upper level supervision requiring knowledge of all services provided by Job and Family Services Department; assist in motivating, coach and develop, lead by example, facilitate problem solving for team members; perform rank 1 job duties and also must perform rank 2, 3 and 4 job duties. Perform material and substantial duties of the classification more than 50% of the time

Summary of Job Duties

Schedule, assign, and coordinate daily work and tasks

Ensure program timeliness and accuracy through performance monitoring and case reviews.

Make recommendations for quality improvement and department processes to ensure adherence to federal/state/county program rules

Assist staff with policy and system questions, case resolution, and technical issues.

Handle customer calls, inquiries, and appointments, providing quality contact by phone or in person.

Conduct eligibility interviews, refer customers to employment and training programs, determine program eligibility, explain rights and responsibilities, and refer customers to other government programs and private agencies.

Act as a liaison between FAD, CSEA, CSD, ODM, JFS, DCY and other agencies to address case inquiries and reports

Provide refresher training for staff, and assist in training, coaching and development of staff.

Attend unit meetings with supervisors and staff as needed.

Attend State webinars and trainings and rotate note-sharing duties for to ensure distribution of information to staff.

Assist with completing State reports and responding to State inquiries.

Complete special projects and duties as assigned.

Minimum Qualifications and Requirements

Bachelor's Degree in business, criminal justice, job and family services, social work, sociology, political science, psychology or related discipline and one (1) year of experience administering public assistance programs; OR alternative, equivalent evidence of the minimum class requirements.

Supplemental Information

Driving Requirement : Must maintain a current, valid United States driver's license with an acceptable driving record.

Training and Development : N/A

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JFS Team Lead • Dayton, OH, United States

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