Information and Eligibility Specialist Brevard County

Job Title

Annual salary: $49,700/yr

This position is based in Brevard, but the training will be completed in person in Maitland 3 days a week for the first two months

Position Objective

Responsibilities include data management, data entry, data reporting and data validation. In addition, this position obtains, maintains and processes client information to determine eligibility for Federal/State funding and Medicaid. In this role you will assist in resolving problems, locating missing/additional information and be responsible for creating and maintaining documentation which meets all Federal and State requirements for client eligibility.

Essential Functions

• Accurately enters required program information adhering to strict deadlines
• Obtains and maintains appropriate eligibility documentation
• Completes applications for Medicaid and Federal/State Funds
• Maintains open communication with Protective Investigators and Case Managers responsible for supervising cases of children in care, obtaining information on income, household composition and family resources in order to determine eligibility
• Provides technical assistance on the completion of all eligibility forms
• Service Center Medicaid support: verification, provider changes and validation activities
• Document tracking, checklist preparation and requests for more information
• Queries systems to access specific information for distributing weekly/monthly reports to case management and senior management staff
• Performs routine data validation sampling

Non-Essential Functions

• Assists with file audits to assess completeness of information
• Duties in other counties as assigned
• Assist Records room as needed.
• Provides feedback on existing IES tools and procedures
• Training and support to new IES team members.

Qualifications

Required:

• High School Diploma/GED
• 2 years experience with spreadsheets/databases
• Proficiency in Microsoft Excel and Word
• Minimum of 2 years of child welfare or related experience.

Preferred:

• Record management experience
• Data management experience
• Thorough knowledge of state SACWIS system (FSFN)
• Previous experience in client eligibility determination

Skills

Required:

Strong customer service skills

Good organizational skills

Ability to work with strict deadlines

Ability to work effectively in a team environment

• Able to break down problems and information in order to systematically identify the cause of problems or make recommendations; gather information from multiple sources; analyze complex information; organize information for analysis.

Able to be thorough and complete when working with assembling, processing, or providing detailed information; track details even when under pressure.

Able to maintain composure and handle frequent job changes or unexpected disruptions; work with conflicting, delayed, or unclear information; remain effective when faced with change and uncertainty.

Able to maintain a composed problem-solving approach when faced with unrealistic expectations, pressing time demands, frustration, or interpersonal conflict.

Able to persevere in accomplishing tasks or objectives; commit to long hours of work; do everything possible to reach goals; have a sense of urgency about getting results.

Excellent verbal and written communication skills

Ability to manage multiple tasks and conflicting priorities

Proficient MS Excel skills

Ability to read and interpret legal documents to arrive at appropriate analyses of needs

Ability to interpret and follow operating procedures

Knowledgeable in Web Based Applications

• Work effectively with and show sensitivity to cultural differences and various socio-economic backgrounds of others.
• Able to demonstrate consistency of words and actions; protect confidential information; do what is right even when no one is watching; demonstrate sound business ethics; consistently comply with organizational values.

Ability to travel

Preferred:

Knowledge of quality assurance programs

Knowledgeable about client information system software

Special Conditions

• Thorough Background Screening upon hire including FBI, FDLE, Local Law check, Employment Reference check, DMV check, Criminal Records check, Social Security Trace & Drug Screening. FDLE check will be run at least every 5 years.
• On-call assignments- N/A
• Travel- local: 5% per week, long-distance: 2.5% per month

Physical & Mental Requirements

Analyzing ( N ), Bending-neck ( N ), Bending-waist ( N ), Calculations ( N ), Carrying/Lifting ( N ), Climbing ( P ), Crawling/Crouching ( P ), Finger Movements ( N ), Handling Objects ( N ), Kneeling ( P ), Pushing/Pulling ( P ), Reaching ( N ), Reading & Comprehending ( N ), Reasoning ( N ), Sitting ( P ), Squatting ( P ), Standing ( P ), Twisting-neck ( N ), Twisting-waist ( P ), Walking ( P ), Writing ( N )

Position Status: Non-Exempt Supervision level: 1 = general direction, 2 = direction, 3 = general supervision, 4 = supervision, 5 = close supervision

Information & Eligibility Manager

Family Partnerships of Central Florida is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. These employers also maintain Drug-Free Workplaces. Requests for Auxiliary Aids for Hearing Impaired or Limited English Proficiency Candidates may be made with a minimum of five (5) days notice to C. Hernandez at (321) 752-4650.