Program coordinator and scheduler

Program Manager Job Description

The Program Manager is responsible for the day-to-day operations and staff management of individuals with developmental disabilities. This role ensures compliance with regulations, provides direct support to individuals, and fosters a professional and positive environment.

Primary Job Duties & Essential Functions of the Position:

Compliance and Regulations:

• Ensure adherence to applicable Ohio Department of Developmental Disabilities regulations and agency policies.
• Maintain working knowledge of relevant regulatory entities.
• Represent the agency in community or interagency activities (as needed).
• Attend required trainings and stay informed of industry developments.
• Assist with state audits and compliance reviews (as directed).

Staff Management:

• Participate in staff meetings and hold regular team meetings.
• Maintain appropriate staffing levels aligned with individual needs and safety.
• Oversee Direct Support Professionals (DSPs) assigned to the site.
• Ensure clear communication with families, guardians, and other stakeholders.
• Train DSPs on skill development, individual needs, and proper documentation.
• Complete and file all required training records (both staff and personal).
• Assist the Director of Operations in filling vacancies or DSP absences. Perform all DSP duties when necessary.

Professionalism and Leadership:

• Cultivate a professional and respectful work environment.
• Maintain composure and professionalism in challenging situations.
• Exemplify appropriate appearance, conduct, and communication.
• Provide day-to-day leadership aligned with the agency's mission and values.

Support of Individuals Served:

• Represent the agency in Individual Service Plan (ISP) meetings.
• Advocate for the rights of individuals served.
• Assist with transportation to appointments and activities.
• Collaborate with staff and supervisors to meet individual needs.
• Identify medical services, social activities, budgets, and recordkeeping requirements.
• Facilitate achievement of goals and outcomes outlined in ISPs.
• Report major incidents, unusual incidents, and medication errors.
• Organize or oversee recreational and community activities aligned with individual preferences.
• Ensure staff receive accurate information on individuals served.

Health and Safety:

• Assist with daily medication administration and healthcare activities.
• Ensure residences are safe and compliant, conducting safety drills as required.
• Report critical incidents and major issues to the Director of Operations.
• Respond to emergencies and take appropriate action.
• Provide on-call coverage and establish procedures for DSP guidance in your absence.
• Oversee the reporting and follow-up of major/unusual incidents and medication errors.

Records Management:

• Complete and file required documents (weekly site visits, medical summaries, etc.).
• Ensure timely completion of ISP-related documentation.
• Manage individual budgets and banking, reconciling accounts monthly.
• Ensure accurate and timely financial records and receipts.
• Maintain required documentation for individuals served (records, finances, benefits).

Supervisory Responsibility:

Directs the work of the Direct Support Professionals working at the assigned site.

Work Environment:

The work environment includes varied residential settings and community locations. Potential exposure to unsanitary conditions, allergens, pets, pests, bodily fluids, etc. Requires understanding of infection control, safety techniques, and basic household hazards. Occasional exposure to extreme weather conditions. Requires frequent interaction with individuals served, families, and staff. Travel by car with exposure to changing weather conditions; moderate noise level.

Physical Demands:

Requires standing, walking, sitting, reaching, using stairs, talking/hearing. Frequent stooping, kneeling, bending, twisting, pulling, pushing, flexing, and crouching. Ability to lift, carry, or move up to 30 lbs. regularly, and up to 60 lbs. occasionally. Requires close vision, distance vision, peripheral vision, depth perception, and focus adjustment.

Position Type/Expected Hours of Work:

This is a full-time position (40 hours/week); Days and hours vary with flexibility to work evenings, overnights, and weekends when necessary to meet the needs of the program. Fill in for absent employees when needed.

Travel:

Primarily local travel during business hours (client homes, appointments, activities). Some out-of-area and overnight travel may be required.

Qualifications:

High school diploma or GED (minimum). Basic computer skills (Microsoft Office Suite). One year of experience supporting individuals with developmental disabilities. One or more years of supervisory and management experience in human services.

Preferred Qualifications:

Bachelor's degree in human or social services (or related field). Three or more years of supervisory and management experience in human services. Proficiency in Microsoft Office Suite and other relevant applications.

Additional Requirements:

Must pass background checks, including pre-employment physical and drug screen. Must be 21 years of age or older with a valid driver's license and liability insurance (if driving for work). Must be able to read, write, and understand English, effectively communicating with various stakeholders.

Disclaimer:

This job description is not exhaustive, and duties may change at any time.