Front Desk and Memory Care Program Assistant

Clare Bridge Program Assistant

Brookdale is a great place to be:

• Gracious hospitality and neighborliness for our residents and families.
• Home-like feel and all-around comfort for residents and visiting family members.
• Entertaining events and gatherings so our residents can find connections in groups and 1:1 settings.
• Industry leader in clinical care.
• Nationwide company with 589 communities as of November 30, 2025, offering many opportunities to grow and learn as a sales professional.
• Extensive corporate support including a robust training program.

Job Description

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity

Grow your career with Brookdale! Our Clare Bridge Program Assistants have opportunities for advancement by exploring a new career in positions such as Clare Bridge Program Managers, Resident Programs Coordinators and Business Office Managers.

Make Lives Better Including Your Own.

If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.

Part and Full Time Benefits Eligibility

• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance

Full Time Only Benefits Eligibility

• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
• Tuition reimbursement

Base pay in range will be determined by applicant's skills and experience. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

The application window is anticipated to close within 30 days of the date of the posting.

Responsibilities

Job Summary

Assists Clare Bridge Program Manager or Coordinator in leading and implementing a calendar of person centered dementia friendly programs that meet specific needs of each and all residents within the dementia care community. In alignment with Brookdale's Resident and Family Engagement philosophy, assists in providing person centered programs while engaging residents in meaningful and purposeful dementia care programs within the Brookdale community enhancing their quality of life. Recognizes individual abilities and needs while encouraging independence and ensuring resident habits, historical routines, interests and preferences are honored in the provision of care and programming.

Essential Functions

1. Supports the implementation of a person centered program to meet individual needs and interests of the residents. Assists in leading and engaging residents in the 7 domains of well-being programs purposeful, intellectual, social, spiritual, emotional and physical in a dementia friendly structured environment; including sensory focused small groups for residents who cannot participate in a large group setting.
2. Assists the Program Manager or Coordinator in the review of individual resident's service plans and completes program documentation, as required by Brookdale standards or state requirements.
3. Assists the program manager or coordinator in ensuring dementia care programs are in compliance with state, federal, and other regulations and meet Brookdale's mission, policies, procedures and standards.
4. Assists in providing guidance and resource to associates on the importance of programming/engagement and other areas regarding the quality of life for residents.
5. Coordinates and participates in special events at the community including family socials, marketing/sales and open houses.
6. Communicates positively with residents, families, and community professionals regarding the Brookdale dementia care program and its benefits. Communicates with families regarding residents' personal needs and successes.
7. Assists Manager or Coordinator with meeting the department's quality improvement initiatives including the Brookdale Excellence Standards Tool (BEST).
8. Supports plans and scheduled programming events outside the community, which may include driving a community motor vehicle.
9. Assists with volunteer program, including training and supervising volunteers.
10. Performs personal care, housekeeping and dietary responsibilities, as needed, to ensure service quality is maintained in accordance with Clare Bridge Program standards.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/ her supervisor.

Qualifications

Education and Experience High School Diploma or equivalent required. Associates Degree preferred. Minimum one year of previous experience with older adults and persons with dementia preferred; or equivalent combination of education and experience.

Certifications, Licenses, and other Special Requirements Must have a valid driver's license and a current 3-year driving abstract with no more than one moving violation as a condition of employment.

Physical Demands and Working Conditions

• Standing
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Climb or balance
• Stoop, kneel, crouch, or crawl
• Talk or hear
• Ability to lift: Up to 50 pounds
• Vision
• Requires interaction with co-workers, residents or vendors
• Occasional weekend, evening or night work if needed to ensure shift coverage
• On-Call on an as needed basis
• Possible exposure to communicable diseases and infections
• Exposure to latex
• Possible exposure to blood-borne pathogens
• Possible exposure to various drugs, chemical, infections, or biological hazards
• Requires Travel: occasionally

Management/Decision Making Makes standard and routine decisions based on detailed guidelines with little independent judgment. Problems are generally solved with clear, detailed guidelines or by reporting them to a supervisor.

Knowledge and Skills Has a basic level of a skill and can follow written or verbal instructions. Has basic technical skills to complete a few repetitive and well-defined duties. Has a basic knowledge of the organization in order to answer basic questions. Basic knowledge of PC's and word processing software, preferably in a Microsoft Windows environment. Effective oral and written communications skills.

Brookdale is an equal opportunity employer and a drug-free workplace.

Job Info

• Job Identification 25026502
• Job Category Community Operations
• Locations 9324 N Harborview Dr, Gig Harbor, WA, 98332, US
• Hiring Range Minimum and Maximum Per Period $17.13 - $24.92 / hour