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Genesis Management Consulting Global
Customer Service Sales Support RepGenesis Management Consulting Global • Cleveland, OH, US
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Customer Service Sales Support Rep

Customer Service Sales Support Rep

Genesis Management Consulting Global • Cleveland, OH, US
9 days ago
Job type
  • Full-time
Job description

Customer Service Sales Support Representative

We are recruiting for a Customer Service Sales Support Representative to join a professional services organization with a national client base. This is a full-time, on-site role based in Painesville, Ohio, in the eastern Cleveland suburbs.

This role is a strong fit for someone who enjoys helping customers, solving problems, supporting sales activity, and keeping client information organized. Insurance experience is a plus, but not required.

Responsibilities

  • Respond to client phone calls and emails in a professional and timely manner
  • Assist customers with questions, service requests, documentation, and follow-up
  • Support sales-related communication, account updates, and client needs
  • Help identify customer needs and recommend appropriate products or services
  • Enter, update, and maintain accurate client records and reports
  • Coordinate communication between clients, sales, operations, and leadership
  • Escalate more complex issues to the appropriate internal team
  • Manage multiple priorities in a fast-paced office environment

Qualifications

  • Experience in customer service, sales support, client service, or office support
  • Strong phone, email, and written communication skills
  • Comfortable using Microsoft Office, including Outlook, Word, and Excel
  • Organized, detail-oriented, and able to follow through on open items
  • Professional, dependable, and comfortable working directly with customers
  • Insurance, financial services, or professional services experience is a strong plus
  • Associate degree or equivalent experience preferred

Compensation and Benefits

  • $40,000 to $50,000 annual salary, depending on experience
  • Monday through Friday schedule, 9:00 am to 5:00 pm
  • Full health benefits after 30 days
  • 401(k)
  • PTO and paid holidays

Apply today to take the next step in your customer service and sales support career.

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Customer Service Sales Support Rep • Cleveland, OH, US

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