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Pilot Company
Sr Technician, Maintenance Call CenterPilot Company • Knoxville, Tennessee, USA
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Sr Technician, Maintenance Call Center

Sr Technician, Maintenance Call Center

Pilot Company • Knoxville, Tennessee, USA
30+ days ago
Job type
  • Full-time
Job description

Job Description

Are you great with troubleshooting and problem solving Do you have excellent customer service skills Do you thrive when getting to make a difference This is the position for you!

What you will do:

  • The purpose of this job is to provide troubleshooting support and repair coordination for routine facility-related issues at travel center locations.
  • Liaise with store employees and vendors to ensure timely repair of facility issues at company sites in a cost effective manner
  • Compile and evaluate information about each facility repair issue to determine whether repair or replacement based upon cost parameters is the most appropriate and cost-effective solution
  • Calculate total job costs; manage the work order process to include creating purchase orders (P.O.) dispatching vendors and approving work orders and cost revisions within authorized financial limits
  • Determine the most cost-effective means of sourcing parts and equipment
  • Coordinate with PFJ Regional Maintenance Technician and Service Technician dispatch teams to resolve issues in-house and minimize downtime and costs
  • Develop and maintain relationships with vendors to ensure competitive pricing and quality services
  • Provide training on basic facility maintenance procedures to store personnel using videos and other training materials
  • Model behaviors that support the companys common purpose; ensure guests and team members are supported at the highest level
  • Ensure all activities are in compliance with rules regulations policies and procedures

Qualifications :

  • High school diploma or equivalent certificate required
  • Associate or Bachelors degree in business or related field preferred
  • Minimum one years experience in retail facility support preferred
  • Basic Microsoft Office skills with intermediate skills in Excel
  • Basic knowledge of building systems (e.g. HVAC fire systems plumbing electrical)
  • Basic knowledge of facility management and Energy Management Systems (EMS)
  • Strong written and verbal communication skills
  • Ability to provide excellent customer service and follow-up
  • Strong attention to detail organization and follow-up
  • Ability to prioritize multitask and work in a fast-paced dynamic environment
  • Ability to analyze and make decisions
  • Ability to collaborate with other team members and departments
  • General office work requiring sitting or standing for long periods of time


Additional Information :

  • Nation-wide Medical Plan/Dental/Vision
  • Flexible Spending Accounts
  • Weekly pay
  • 401K match
  • Tuition Assistance
  • Adoption Assistance
  • PTO
  • Fuel Discount


Remote Work :

No


Employment Type :

Full-time


Experience: years
Vacancy: 1

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Sr Technician, Maintenance Call Center • Knoxville, Tennessee, USA

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