Provides project management for ongoing client sample programs through daily customer communication and contact.
Be an internal liaison for clients so they only need to contact one person.
Empowered to make decisions on behalf of clients to provide superior service.
Provides information for clients (e.g. Pricing Capabilities Status Sample Submission)
Assists Client Managers with managing various aspects of quote proposal and RFI development for assigned opportunities.
Onboard new clients by asking appropriate questions and providing SampleKinect training
Submits and coordinates client requests for re-testing additional testing OOS investigations and changes that are needed.
Provides support for other Client Service Associates when needed (e.g. absence workload adjustment site and regional balancing)
Coordinates conference calls with client and other areas of Food Solutions as needed.
Contributes to assigned process improvement projects and supports implementation when needed
Qualifications :
Bachelors degree in a scientific business or related field (or equivalent work experience
2 years of direct food testing high intensity customer service or other business-related experience
Excellent customer service skills attention to detail and ability to be persistent while maintaining tact
Thick-skinned ability to receive and deliver difficult news
Demonstrated computer skills requires excellent MS Office experience (specifically Excel Word Outlook)
Demonstrated ability to plan multi-task and prioritize Demonstrated teamwork communication (written and verbal) and organizational skills
Ability to work independently
Knowledge of other software applications (i.e. SFDC NIMS) preferred
Ability to work to multiple deadlines
Ability to learn technical chemistry and microbiology testing requirements
Ability to communicate appropriately and effectively with internal and external clients
Positive attitude and sense of urgency
Experience in a scientific or logistics environment is heavily weighted
Additional Information :
What we offer: As an employer were keen to look after our people with as much dedication as they look after our patients. Thats why we offer competitive salaries excellent training and exceptional career prospects. Were a growing and ambitious company so there is huge potential here to develop with us and enjoy fantastic rewards in your career.
Your data:
As part of any recruitment process the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Eurofins is a M/F Disabled and Veteran Equal Employment Opportunity and Affirmative Action employer.
Eurofins USA Food Testing is a Disabled and Veteran Equal Employment Opportunity employer.
Remote Work :
No
Employment Type :
Full-time
Experience: years
Vacancy: 1
Client Services Specialist On-site Madison, WI • Madison, Wisconsin, USA
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