Talent.com
Unifi
Airport Customer Service Supervisor - SNAUnifi • Orange, CA, US
No longer accepting applications
Airport Customer Service Supervisor - SNA

Airport Customer Service Supervisor - SNA

Unifi • Orange, CA, US
30+ days ago
Job type
  • Full-time
Job description

Airport Customer Service Supervisor - SNA

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.

We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. Join our team and see where the flight benefits take you.

Job Summary:

Responsible for leading a team of agents and providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.

Benefits:

  • Flight Privileges: Offered after 30 days for employees and eligible family members!
  • Weekly pay for hourly employees (CA Employees are paid bi-weekly)
  • Full time starts at 30 hours per week!
  • Paid time off (for full-time employees).
  • Comprehensive Medical, Dental and Vision Insurance (for full-time employees).
  • 401k for all employees.
  • Exclusive discounts and additional wellness programs.

Job Duties:

  • Leading a team of agents in customer service duties.
  • Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
  • Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
  • Direct passengers through Customs, Immigration, and Quarantine.
  • Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
  • Push wheelchairs with passengers through all areas of the airport.
  • Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws.
  • Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.
  • Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.
  • Complete work in a safe and secure manner, following company safety and operational standards
  • Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.

Qualifications:

  • High School diploma, GED or equivalent education.
  • Must be at least 18 years of age.
  • Must be able to obtain credentials required as per airport or state or customs requirements.

Preferred Qualifications:

  • One year of relevant work experience in the aviation or ground handling services industry.

Physical requirements:

  • Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.

Working conditions:

  • Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.
  • Must be able and open to work in outside weather conditions which may include severe seasonal elements.

Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

Create a job alert for this search

Airport Customer Service Supervisor - SNA • Orange, CA, US

Similar jobs

Sr Field Supervisor, BMS/Fire Alarm (Relo Provided)

Honeywell InternationalCosta Mesa, CA, United States
Full-time

Field Supervisor-BMS/Fire Alarm.Field Supervisor-BMS/Fire Alarm here at Honeywell, you will supervise a Field Technician team for the Honeywell Building Solutions (HBS) organization.You will apply ... Show more

 • Promoted

Station Manager

G&M Oil Company, Inc.Huntington Beach, CA, United States
Full-time

We are seeking an experienced and motivated Station Manager to oversee the daily operations of one facility.The ideal candidate will possess strong leadership skills, exceptional customer service a... Show more

 • Promoted

Area Supervisor

Ross StoresLa Habra, CA, United States
Full-time

Primary Location: California-Orange-La Habra-La Habra CA.Work Locations: La Habra CA 1821 W.Imperial Highway La Habra 90631. Show more

 • Promoted

BSO Supervisor

G2 Secure StaffSanta Ana, CA, United States
Full-time

To coordinate the daily shift functions of the baggage service department.Qualifications:EDUCATION AND EXPERIENCEHigh School diploma or equivalent.Previous customer service experience preferred.Mus... Show more

 • Promoted

Air Traffic Controller

TradeJobsWorkForce92712 Santa Ana, CA, US
Full-time

Air traffic controllers typically do the following: Monitor and direct the movement of aircraft on the ground and in the air Control all ground traffic at airport runways and taxiways Issue landing... Show more

 • Promoted

Supervisor

MaximusSanta Ana, CA, United States
Full-time

Join our team at Maximus Global Services!Maximus Global Services (MGS) purpose is Make people smile through service.MGS provides aviation services at various airports in the US:Miami, Fort Lauderda... Show more

 • Promoted

American Airlines Customer Service Representative (Remote)

TradeJobsWorkforce90040 Commerce, CA, US
Remote
Full-time

Join our growing team as a American Airlines Customer Service Representative (Remote) to coordinate tasks to ensure deadlines are met, assist with organizing, stocking, and general upkeep, and prov... Show more

 • Promoted

Ops Supervisor Hauling

Republic ServicesAnaheim, CA, United States
Full-time

Operations Supervisor Hauling Operations.Within a division, the Operations Supervisor Hauling Operations is responsible for supervising the collections activities in one or more lines of business... Show more

 • Promoted

Capacity Command Center Supervisor-Transfer Center-FT Variable Shift

UC IrvineOrange, CA, United States
Full-time

UCI Health System Capacity Command Center Supervisor.UCI Health is one of California's largest academic health systems and the clinical enterprise of the University of California, Irvine.Establishe... Show more

 • Promoted

Service Supervisor

CintasAnaheim, CA, United States
Full-time

Cintas is seeking a Service Supervisor to work directly with our customer facing service team both on route and in-house.Responsibilities include supervising the service team who provides customer ... Show more

 • Promoted

Banquet Supervisor On-call - Holiday Inn Monterey Park, CA

Hotel EquitiesMonterey Park, CA, United States
Full-time

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable On-call Banquet Supervisor for the Holiday Inn & Suites, in Monte... Show more

 • Promoted

Service Supervisor - Fire

CintasAnaheim, CA, United States
Full-time

Location: Anaheim, CA, US, 92807 Requisition Number: 228064.Cintas is seeking a Service Supervisor to work directly with our customer facing service team both on route and in-house.Responsibilities... Show more

 • Promoted

American Airlines Operations Coordinator

TradeJobsWorkforce90022 East Los Angeles, CA, US
Full-time

Take the next step in your career as our new American Airlines Operations Coordinator to monitor schedules, assign crews, and manage airport operations.Work closely with your team to maintain high ... Show more

 • Promoted

PACE Center Supervisor in Orange County

AltaMedSanta Ana, CA, United States
Full-time

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed.At AltaMed, your passion for helping others isn't just welcomed it's nurtured, celebrate... Show more

 • Promoted

Supervisor, Logistics (Shift 2)

Collectors UniverseSanta Ana, CA, United States
Full-time

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide.We grade, authenticate, vault, and sell millions of record-setting collectible... Show more

 • Promoted

Supervisor

Parking ConceptsSanta Ana, CA, United States
Full-time +1

Supervisor position in Santa Ana, Ca area.The onsite Supervisor is responsible for overseeing daily operations and tasks, Supervisor will ensure that employees are performing their job functions in... Show more

 • Promoted

Store Supervisor - California Stores

Honey Baked Ham Co. LLCAnaheim, CA, United States
Full-time

Join the #HamFam! After over 60 years in business, we're still deeply committed to Making Meals Memorable.We're the home of The World's Best Ham, and the secret to our success isn't a secret at all... Show more

 • Promoted

AIRPORT SUPERVISOR - PART TIME

Ace ParkingSanta Ana, CA, United States
Part-time

Per HourAbout Us:One of the reasons why we are the nation's leading parking management expert is because we recognize that people are what makes our company successful.It is this recognition that s... Show more

 • Promoted

Operations Manager 66k to 72k DOE + QTR Bonus John Wayne Airport

OdorzxSanta Ana, CA, United States
Full-time

ODORZX INC is seeking a dedicated and versatile Operations Manager who is not afraid to roll up their sleeves and lead by example.If you possess strong organizational skills, a hands-on approach, a... Show more

 • Promoted

Supervisor - Operations Training

WESCO InternationalBuena Park, CA, United States
Full-time

Supervisor Operations Training.As the Supervisor Operations Training, you will lead a standardized, outcomes-driven training program focused on improving operational performance through effective... Show more