Talent.com
New Hampshire Ball Bearings
Customer Account RepresentativeNew Hampshire Ball Bearings • Laconia, NH, US
No longer accepting applications
Customer Account Representative

Customer Account Representative

New Hampshire Ball Bearings • Laconia, NH, US
30+ days ago
Job type
  • Full-time
Job description

Job Summary:

Responsible for providing a high level of customer service and professionalism to assigned customers, assisting them to resolve issues and addressing requests for information in a timely and effective manner. Liaison between assigned customers and internal partners to ensure customer priorities with regards to parts and orders are communicated and met whenever possible. Communicates internal updates to the customer while maintaining appropriate sensitivity regarding competing accounts.

Essential Duties and Responsibilities:

  • Coordinate customer quotations, engineering transmittal forms, order entry, customer returns, inventory allocations, change order-processing, and delivery follow-up with Field Sales Engineers and established customer base.
  • Provide efficient inter-departmental communications with the organization. This includes coordinating and directing activities to the correct facility in a timely manner.
  • Provide support outside territory responsibilities, as necessary, to maintain effective proactive customer service. This includes training of new personnel and coverage for sickness and vacations.
  • Technical knowledge of our product, quality procedures and manufacturing process.
  • Assist in providing technical support and coordinate with Engineering and Manufacturing, as required
  • Utilize all computer systems, programs, and customer websites that will enable a task to be performed expeditiously in servicing our customers. Provide recommendations and ideas that will improve the department and/or organization, and coordinate these ideas into daily procedures.
  • Review of Export purchase orders, performing Denied Person, Specially Designated Nationals, Debarred, High Risk Diversion Profile "Red Flag" factors checks and screening.
  • Screening of Exports to ensure all shipments are made according to our Export Compliance corporate policy and procedures. Ensuring compliance with other applicable Export restrictions by performing checks against chemical & biological weapons missile, nuclear restrictions; embargoes and antiboycott compliance.

Job Skills & Abilities:

  • Strong analytical ability and math skills are required for preparing price quotations and managing customer order and scheduling requirements.
  • Proficient with Microsoft Office products and use of web-based access to customer data
  • Knowledge of AS400/Mapics
  • Strong organizational and communication skills, verbally and in writing
  • Ability to develop effective business relationships with employees at all levels to drive an exceptional customer experience

Education and Experience:

  • HS Diploma or GED
  • Bachelor's degree in business preferred
  • Minimum of two (2) years' experience in sales or closely related field in a manufacturing company
  • Must possess technical knowledge of NHBB product, quality procedures and manufacturing process, or effectively learn key knowledge during onboarding period

Physical Requirements:

  • Long periods of sitting at a desk, working on a computer
  • Must be able to access and navigate all departments within the facility
  • Occasional travel may be required as needed

Disclaimer: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time. The job description does not constitute a contract of employment and the Company may exercise its employment-at-will rights at any time. The above lists all of the essential functions, education, experience, skills and abilities required. Employees must also demonstrate good interpersonal skills, attitude and professionalism, acceptable attendance and work behaviors.

NHBB is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

#nhb123

New Hampshire Ball Bearings, Inc. (NHBB) is a leading manufacturer of precision bearings and complex bearing assemblies for the aerospace, defense, medical, dental, and high technology markets. Founded in Peterborough, NH in 1946, our almost 8 decades of success are rooted in our commitment to the safety, health and wellness of our employees, and partnerships with our customers, suppliers and the communities that surround us.
Create a job alert for this search

Customer Account Representative • Laconia, NH, US

Similar jobs

Field Representative - Part Time

RD SOLUTIONS INCGilford, NH, United States
Part-time

Are you looking for a part-time job that allows you the flexibility to set a schedule that works with your busy life and has unlimited earnings potential? Then join RDSolutions growing and diverse ... Show more

 • Promoted

Consumer Research Panel Member

GL IncLaconia, New Hampshire
$15.00 hourly
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Convenience Store Deli Associate- Gilford

Haffner's Gas StationGilford, NH, United States
Full-time

Convenience Store Food Service Associate.Eligible for up to a $300 sign on bonus.Haffner's is seeking a Convenience Store Food Service Associate to provide customers with a satisfying shopping expe... Show more

 • Promoted

Remote Consumer Feedback Participant

GL IncLaconia, New Hampshire
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Customer Service Associate

Ollie's Bargain Outlet, Inc.Belmont, NH, United States
Part-time

Customer Service AssociateJob Category:Store OperationsPart-TimeOn-siteBelmont, NH 03220, USADescriptionJoin our team and live the Ollie-tude! (Ollie's Core Values) Be a team player - Associates ar... Show more

 • Promoted

Data Collection Representative

RD SOLUTIONS INCGilford, NH, United States
Part-time

Flexible part time jobs now available in your area! Perfect for stay at home Moms and Dads! Looking for an independent part time job while your children are in school? As your children go back to s... Show more

 • Promoted

Warehouse Associate

Capstone Logistics LLCPembroke, NH, US
$600.00 weekly
Full-time

Pembroke, NH Pay: $600-$900 / weekly 3:30AM- Finish - Schedule set at the time of hire People want to work at Capstone because of our high-performance culture.We build strong relationships, challen... Show more

 • Promoted

Citizens Teller

Citizens Financial Group, Inc.Laconia, NH, United States
Full-time

Citizens TellerStarting Salary:$19 / hour and upAs a Citizens Teller - YOU make a real difference for our customers and the branch team.What you'll doYou'll greet our customers in our lobbies.You'r... Show more

 • Promoted

Work From Home

AmazonCenter Barnstead, NH
Remote
Full-time

Job Title: Work From Home Customer Service Representative.As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance.You ... Show more

 • Promoted

Customer Service Representative

Circle K Stores, Inc.Laconia, NH, United States
Full-time

Store 4707211: 535 Union Ave, Laconia, New Hampshire 03246Shift AvailabilityEvenings & OvernightTime TypeFull timeCustomer Service RepresentativeWe want you to join our team as a Customer Servi... Show more

 • Promoted

Customer Service

AdeccoPittsfield, NH, United States
Full-time

THIS IS NOT A REMOTE POSITION Position:Customer Service Position Type:Temp-to-HireOpenings:3 Positions AvailableShift Options:1st Shift:6:30 AM - 2:30 PM 1st Shift:8:00 AM - 4:30 PM Pay Rate:$22.Po... Show more

 • Promoted

Traveling Retail Merchandiser

SAS Retail ServicesGlen, NH, United States
Full-time

We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives.Joining SAS Retail Services... Show more

 • Promoted

Customer Service Representative I

MSA Safety Services LLCPittsfield, NH, United States
Full-time

Job Opportunity At MSA SafetyAre you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.At MSA, SAFETY is who we are AND it ... Show more

 • Promoted

Remote Product Tester - Flexible Studies

BuzzTestersTamworth, NH
Remote
Full-time

Earn up to $400/week, depending on the number and type of studies you complete.Share honest feedback on products and services from independent brands.Assignments include short online surveys (10–20... Show more

 • Promoted

Consumer Insights Analyst

Earn HausBartlett, New Hampshire, United States
Part-time

We're currently seeking motivated individuals to participate in online surveys and paid gaming opportunities for well-known national brands.If you're looking for a flexible way to earn extra cash f... Show more

 • Promoted

Remote Benefits Advisor (50k-90k per year)

Professional CareersLaconia, New Hampshire
$50,000.00 yearly
Remote
Full-time +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r... Show more

Work From Home

Remote JobsTamworth, NH
Remote
Full-time

Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office.Benefits: Health Insurance, 401K, Vacation& PTO.Apply now! Work f... Show more

 • Promoted

Freight Handler

FedexTamworth, NH
Full-time

Job Description**: As a Freight Handler at FedEx, you will be responsible for managing the movement of freight within the warehouse.This includes loading and unloading trucks, organizing freight, a... Show more

 • Promoted

Picker Packer

WalmartTamworth, NH

As a Picker/Packer at Walmart, you will play a critical role in the fulfillment process by accurately selecting and packing merchandise for shipping to customers or Walmart stores.Working in a fast... Show more

 • Promoted

Sales Development Rep

Camping World HoldingsChichester, NH, United States
Full-time +1

Sales Development Representative.As a Sales Development Representative you will be a key contributor to our enterprise wide sales initiative.The goal is to drive sustainable financial growth throug... Show more