Implementation Manager

Job Description

Chubb Benefits, a Chubb Company, is seeking an Implementation Manager to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!

Job Summary

The Implementation Manager is responsible for being the Single Point of Contact for clients, brokers and external partners during the implementation process. You will coordinate with internal and external partners to ensure appropriate timeframes are established, effective enrollment strategies are in place and key timelines are met through the process. Creating and managing project plans pertaining to the Implementation is a job requirement.

Responsibilities

• Single source of contact for clients, brokers and external partners during the implementation and enrollment process
• Coordinating with Sales, Enrollment Services and operations to organize and plan successful enrollment strategies and timelines
• Offering a consultative approach to brokers and customers through their onboarding while demonstrating a solid knowledge of Chubb products and services including administration, billing, enrollment and technology platforms
• Delivering exceptional and timely customer service when addressing questions and issues
• Displaying an understanding of interdependencies/relationship with other internal partners and build cohesive partnerships with internal and external customers
• Conduct product and technology platform enrollment trainings for key agencies, brokers and benefit counselors
• Participate in VIP and Finalist presentations

Competencies

• Problem Solving: Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situation.
• Continuous Learning: Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth
• Initiative: Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.
• Adaptability: Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course
• Results Orientation: Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results
• Values Orientation: Upholds and models Chubb values and always does the right thing for the company, colleagues and customers. Is direct truthful and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks "OneChubb"

Skills

• Demonstrated analytical skills and knowledge base to consult with customers on insurance products
• Excellent interpersonal and communication skills both verbal and written, good presence, strong team player, encouraging, diplomatic and flexible with the ability to listen well, be persistent and patient in endeavoring to fully understand customer needs
• Ability to work independently and make good decisions consistent with divisional objectives and handle conflict with minimal oversight
• Ability to prioritize and manage customer expectations accordingly

Education and Experience

• Bachelor's degree or equivalent experience required
• Minimum of three years of insurance industry knowledge and experience in implementation, account management or project management is required. Voluntary/Worksite marketplace experience preferred
• Minimum of three years of experience successfully managing projects and/or stakeholders with and without direct authority strongly preferred
• Active life and health license preferred or the ability to complete/obtain within first year of employment with company support is required
• Ability to thrive in a fast-paced environment
• Ability to effectively prioritize work as needed
• Ability to drive resolution to issues within the broader organization
• Ability to travel up to 20-40% within assigned territory

The pay range for the role is $85,000 to $95,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.