Product Manager, Customer Service Platform (Multiple Positions)

Product Manager, Customer Service Platform (Multiple Positions)

Location: Seattle

Team: Product

Employment Type: Regular

Job Code: A148374

Responsibilities

About ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day. As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

About the Team Our team plays a crucial role in ensuring the company's success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you'll be part of a team that's developing new solutions to new challenges. It's working fast, at scale, and we're making a difference. We are looking for talents to join us on this exciting journey!

Engage in product planning activities, including business requirement clarification, product requirement definition, data analysis, use-case research, and workflow specification. Collaborate with engineering, design, data, and operations teams to align development schedules, experimental tests, and feature delivery. Conduct data-driven user research and usability testing and communicating with upstream/downstream teams to collect business intelligence, information, and feedback to support recommendation for the Customer Service Platform. Define product roadmap for seller finance and settlement-related service workflow. Prepare product documentation, including PRDs, data field mapping, functional logic definition, and acceptance criteria. Monitor product performance metrics to support ongoing evaluation of platform tools. Evaluate emerging technologies and industry trends, identifying opportunities for innovation and integration to enhance product capabilities and business value.

Qualifications

Must have a Master's degree or foreign equivalent degree in Computer Science, Engineering (any), Information Technology, Business Management, Quantitative Management, Analytics (any), or a related field, and 1 year of related work experience; OR a Bachelor's degree or foreign equivalent degree in Computer Science, Engineering (any), Information Technology, Business Management, Quantitative Management, Analytics (any), or a related field, and 3 years of related work experience. Of the required experience, must have 1 year of experience in each of the following: Project management, including collaborating with cross-functional teams to design, develop, and implement data-driven business strategies; Conducting user research, competitor analysis, and market science analysis, including interviewing customers, gathering survey questionnaires, and designing UX surveys to validate and analyze customers' needs and transforming them into product requirements; Analyzing data related to user behavior, model performance, or revenue impact to identify potential improvement of a product, and designing user adoption funnel to detect user journey frictions; Interfacing directly with business leaders and stakeholders to present product or project documents, including strategy, timeline, and status documents; and Utilizing Product Opportunity Evaluation Matrix and Customer Journey Map to analyze customer requirements. Travel Requirement: Domestic and international travel required up to 20%. Type: Full time, 40 hours/week Location: Bellevue, WA Salary Range: $143640 - $235600 per year