CUI-TECHNICIAN OPS SUPERVISOR

Cable Technician Operations Supervisor

Lead. Develop. Deliver Excellence.

We're looking for a hands-on, high-impact leader to step into the role of Cable Technician Operations Supervisorsomeone who thrives in the field, leads from the front, and knows how to turn a good team into a great one.

If you're passionate about developing technicians, driving performance, and delivering top-tier customer experiences, this is your opportunity to make a real impact.

What You'll Do

As a key leader in our operations, you'll own both team performance and service delivery:

• Lead & Develop Talent Coach, mentor, and elevate a team of cable technicians through hands-on training, performance management, and career development
• Drive Daily Operations Plan routes, schedules, and workloads to maximize efficiency and minimize downtime
• Be the Problem-Solver Step in on complex installs and service issues, guiding your team to fast, effective resolutions
• Own Quality Control Conduct field audits, inspect completed work, and ensure every job meets our high standards
• Champion Safety Enforce safety protocols and ensure compliance with all regulations and company policies
• Deliver Results Monitor KPIs like completion rates, first-time fix, and customer satisfactionand take action to improve them
• Bridge the Gap Act as the connection between customers and technicians, ensuring clear communication and exceptional service
• Manage Resources Oversee tools, inventory, and materials to keep your team equipped and ready
• Improve the Business Identify inefficiencies and implement smarter, faster ways to get the job done

What You Bring

• Proven leadership experience in telecommunications, cable, or a related field
• Strong technical expertise in installation, troubleshooting, and repair
• A player-coach mentalityyou lead by example and aren't afraid to get your hands dirty
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication skills with both field teams and customers
• A data-driven mindset with experience using metrics to improve performance
• Solid understanding of safety standards and compliance requirements

Preferred Experience

• 35 years in cable, fiber, or telecom operations
• 2+ years leading or supervising field technicians
• Technical certifications or telecom-related education (a plus, not required)

What You'll Get

We take care of our leaders so they can take care of their teams:

• Competitive Pay Your leadership and results matter here
• Full Benefits Package Medical, dental, vision coverage
• 401(k) with Company Match Invest in your future
• Company Vehicle + Gas Card Take the hassle out of travel
• Company Phone Stay connected and supported
• Uniforms Provided One less thing to worry about

Why This Role?

This isn't just a supervisor jobit's a chance to:

• Build and shape a high-performing team
• Influence operations and drive real improvements
• Grow your career in a fast-moving, essential industry