Manager, Service Projects & Contracts

Manager, Service Projects & Contracts

At Dover Fueling Solutions (DFS), a Dover company we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They're the heart of our company. As an employee, our promise to you is that you'll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects both locally and globally will challenge you and allow you to pursue different and rewarding career paths. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States. Based in Downers Grove, IL, Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $8 billion.

Overall Scope: The Manager, Service Projects & Contracts is responsible for leading the execution of service contracts and dispenser projects for customers within the petroleum retail industry. This position oversees the administration and delivery of maintenance agreements for fueling equipment while managing projects involving dispenser replacements, dispenser upgrades, and other fueling system improvements. The role provides leadership to Contract Administrators, Project Coordinators, and Project Managers to ensure projects and service contracts are completed safely, on time, within budget, and in accordance with customer expectations and company standards. The Manager works closely with customers, field service teams, sales, finance, and executive leadership to drive operational excellence, customer satisfaction, and profitability.

Responsibilities

• Leadership & Team Management
• Contract Management
• Project Management
• Customer Relationship Management
• Operational Excellence
• Financial Management

Education: Bachelor's degree in Business, Construction Management, Engineering, Project Management, or a related field preferred. Equivalent industry experience may be considered in lieu of formal education.

Experience: 7+ years of experience managing service operations, contracts, or construction projects within the petroleum retail, fueling systems, or related industries. 5+ years of leadership experience managing multiple direct reports. Proven experience managing customer service agreements and projects.

Knowledge, Skills & Abilities: Strong leadership and team development skills. Strong business acumen. Excellent project management and organizational abilities. Knowledge of contract administration, budgeting, forecasting, and financial reporting. Strong negotiation and customer relationship management skills. Excellent verbal and written communication skills. Ability to manage multiple priorities in a fast-paced environment. Strong analytical and problem-solving skills.

Preferred Qualifications: Project Management Professional (PMP) certification. Experience with petroleum equipment. Experience managing multi-site customer programs.

Key Performance Indicators (KPIs): Project completion on schedule and within budget. Service contract profitability. Customer satisfaction and retention. Response time and SLA compliance. Project gross margin. Team productivity and utilization.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work. Benefits for this position include: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including ;business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. Attention Applicants: If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact dfs.hrinquiries@doverfs.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response. Job Function: #LI-SB2