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Product Operations & AI Enablement LeadArizona Staffing • Phoenix, AZ, US
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Product Operations & AI Enablement Lead

Product Operations & AI Enablement Lead

Arizona Staffing • Phoenix, AZ, US
6 days ago
Job type
  • Full-time
Job description

Product Operations & AI Enablement Lead

Drive product excellence through AI-powered innovation and operational transformation. CTG is seeking a Product Operations & AI Enablement Lead to help modernize product management practices by optimizing workflows, implementing AI-enabled solutions, and improving team productivity. This role is ideal for a strategic, hands-on professional with expertise in product operations, process improvement, automation, and generative AI who is passionate about enabling high-performing product organizations.

Location: Phoenix, AZ

Duration: Ongoing contract

Primary Responsibilities

  • Lead product operations initiatives that improve organizational efficiency, consistency, and scalability.
  • Design and implement AI-powered workflows that automate repetitive product management activities.
  • Develop reusable AI assistants, custom GPTs, prompt libraries, templates, and automation solutions for product managers and product owners.
  • Standardize product documentation, including business requirements, user stories, acceptance criteria, roadmaps, executive updates, and stakeholder communications.
  • Build centralized knowledge repositories, documentation standards, and playbooks that improve collaboration and accelerate onboarding.
  • Partner with product leadership to identify operational bottlenecks and implement scalable process improvements.
  • Evaluate emerging AI technologies and recommend practical solutions that improve product delivery, decision-making, and team productivity.
  • Establish operational metrics and measure adoption, productivity gains, and process improvements resulting from AI initiatives.
  • Support organizational change management through training, documentation, workshops, and coaching.
  • Promote a culture of continuous improvement, innovation, and operational excellence.

Required Skills

  • Strong knowledge of product management, product operations, agile, scrum, and lean methodologies.
  • Experience implementing AI-enabled productivity tools, workflow automation, and knowledge management solutions.
  • Hands-on experience with generative AI platforms, prompt engineering, custom GPT development, and AI-assisted documentation.
  • Strong process improvement and business operations expertise.
  • Experience with Jira, Confluence, Azure DevOps, Microsoft 365, or similar collaboration platforms.
  • Excellent analytical, organizational, and problem-solving skills.
  • Ability to simplify complex business processes through automation and technology.
  • Exceptional communication and stakeholder management skills.
  • Self-starter with the ability to lead initiatives independently in a fast-paced environment.

Preferred Experience

  • 7+ years of experience in product operations, product management, business operations, program management, or a related field.
  • Proven success leading operational transformation and process optimization initiatives.
  • Experience deploying AI solutions that improve business productivity and operational efficiency.
  • Demonstrated ability to create standardized documentation, governance processes, and knowledge management frameworks.
  • Experience leading organizational change management and driving adoption of new technologies.
  • Background working with cross-functional product, engineering, UX, and business teams in agile environments.

Education

  • Bachelor's degree in business, information technology, computer science, engineering, or a related discipline.
  • Advanced degree or certifications in product management, agile, AI, lean six sigma, or process improvement are preferred.
  • Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!

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Product Operations & AI Enablement Lead • Phoenix, AZ, US

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