PACE Referrals and Communication Manager

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth - Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page .Time Type:Full timeDepartment:PACE Referral & CommunicationAll Locations:300 Ocean Avenue – ReverePosition Summary:The PACE Referral and Communications Manager is responsible for leading and managing the referral, communications, and call center functions within a PACE (Program of All-Inclusive Care for the Elderly) organization. The role focuses on ensuring efficient participant referrals, effective communication among care teams and stakeholders, and optimal use of organizational resources.Key ResponsibilitiesManage and oversee the PACE Referrals and Communications Department and its staff.Supervise the PACE referral process from intake through coordination with care teams.Lead the PACE Call Center , ensuring high-quality customer service and communication.Collaborate with Interdisciplinary Teams (IDTs) , PACE Centers, participants, caregivers, and external vendors to ensure seamless coordination of services.Work closely with transportation scheduling staff to maximize operational efficiency and resource utilization.Develop, implement, monitor, and revise protocols for centralized call management .Partner with Center Managers and Center Secretaries to improve communication workflows and operational effectiveness.Ensure timely, accurate, and professional communication across departments and with external stakeholders.Core Skills and CompetenciesLeadership and team managementReferral and care coordinationCall center operations managementProcess improvement and protocol developmentCross-functional collaborationCustomer service and stakeholder communicationHealthcare operations and resource managementSalary: Starting at $89,440 up to $137,280 based on experienceThe role serves as the central leader for referral management and communications, ensuring that participants, caregivers, care teams, and external partners receive coordinated, efficient, and responsive support while maintaining high operational standards across the PACE program.EEO & Accommodation Statement:NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement:According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment. #J-18808-Ljbffr