Cambr - Head of Operations

Responsibilities As the Head of Operations, you will lead Cambr's Operations team, owning the execution of daily and month‑end processes across Cambr's bank and fintech client portfolio. You will own new client implementations, maintain high‑trust relationships with clients and partner banks while serving as the senior escalation point for counterparty issues and exceptions, and manage supply and demand across Cambr's deposit marketplace in partnership with Corporate Treasury and ALCO. You will also own Cambr's relationship with BSA/AML and ERM, design and maintain operational frameworks, policies, and documentation standards, manage vendor and contract governance, run Cambr's operating cadence across Sales, Compliance, and Engineering, and report operations performance to Cambr and NBH leadership. As the Head of Operations, you will have an opportunity to act as a strategic partner to Cambr and NBH leadership and to grow into product management or full relationship management of Cambr's bank and fintech partner portfolio. This role is ideal for a hands‑on operator who thrives in fintech infrastructure, understands the nuances of bank‑fintech partnerships, and can run and scale a disciplined operations function in a highly regulated environment. Minimum Requirements Bachelor's degree. 7+ years of progressive operations experience in financial services, fintech, or banking, including at least 3 years in a senior or leadership capacity. Demonstrated experience managing bank or fintech partner relationships across commercial, operational, and compliance dimensions. Experience developing and maintaining operational processes, policies, and frameworks in a regulated environment. Direct experience working with Legal, Risk, and Compliance functions, including BSA/AML and enterprise risk management processes. People management experience, including direct supervision of analyst‑level staff. Strong written and verbal communication skills. Driving may be required with this position. Applicants must have a valid driver’s license (may not be learner’s, restricted or “to and from work” license) and a driving history that meets the Bank's driver standards. This information will be verified in a Motor Vehicle Report. Desired Skills Direct experience in banking, embedded finance, or deposit programs. Familiarity with GRC platforms, risk questionnaire frameworks, and corporate treasury / ALCO processes. Experience supporting a regulated business in a high‑growth or evolving environment. Strong organizational skills with the ability to manage multiple concurrent priorities and stakeholders. Detail‑oriented with strong problem‑solving and judgment skills. Collaborative working style and effectiveness across cross‑functional teams. Work Environment We are committed to our core value of meritocracy and supporting our associates in growing within their role. When completing certain tasks, an associate may need to be able to grasp, push, pull, lift, bend, raise and hold hands and arms overhead. Must be able to travel – estimated 10‑15% of the time. Flexible scheduling with an opportunity to work remotely as business needs allow. Benefits In addition to financial compensation, we offer a generous benefits package that includes insurance, 401(k), associate stock purchase program, paid time off, and associate banking perks. The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. The Bank's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The Bank is proud to be a drug‑free workplace. Colorado residents: In any materials you submit, you may redact or remove age‑identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Selected candidate(s) for hire must complete the following prior to employment: a criminal history report, global screen, drug screen, employment credit report and, if applicable, a driving record. Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. #J-18808-Ljbffr