Job Summary This position is the intermediate level of the Work Management Specialist classification hierarchy. The incumbent provides technical and analytical support for PGO Invoicing, using established processes and standards, with independent judgment to complete assigned tasks. Responsibilities support safety, reliability, storm restoration, cost management, and customer service. This role may be used to provide invoice audit support to multiple managers and is non-exempt. Responsibilities Provides excellent customer service to internal and external stakeholders Maintains acceptable availability during normal hours and after-hours storm restoration Owning invoicing issues until resolved; requests assistance as needed Facilitates communication between internal and external stakeholders Monitors reports to ensure process adherence and meet customer-related goals Performs research, root cause analysis, and owns resolution of invoice-related issues Provides guidance on questions and problems related to vendor invoices Collaborates with other work groups to achieve desired invoice processing outcomes Uses software applications to prepare correspondence, reports, and presentations Maintains professional and courteous contact in all communications Cost Management Processes invoices to support close-out of construction work orders in the work management system Verifies and applies correct general ledger accounting Researches and corrects invoice exception issues related to accounting and finance; assists leadership with root cause analysis to resolve issues permanently Audits, reconciles, and processes contractor invoices; ensures documentation aligns with pay items, contracts, and timesheets Reliability Prepares for and provides emergency restoration support as needed EE Engagement/Safety Supports safety culture through active participation in safety meetings Follows ergonomics and office safety guidelines Supports corporate initiatives Demonstrates commitment to continuous learning and development Depending on the qualifications of the successful applicant, the hiring manager may elect to fill this position at a higher level within the job hierarchy. Basic/Required Qualifications Work Management Specialist II: High School/GED and one (1) year of related experience Senior Work Management Specialist: High School/GED and two (2) years of related experience Additional Preferred Qualifications Accounts payable experience Experience in construction field Trains vendors on PGO invoicing process Troubleshoots the PGO invoice BOT Responds to vendor questions Contract administration experience Working knowledge of Microsoft Office software Demonstrates good judgment in decision making Exhibits effective written and verbal communication skills Collaborates effectively in a team environment Works independently in resolving problems Exhibits flexibility and dependability during normal work hours and after-hours emergency storm restoration Prioritizes work effectively Supports changing work environments, processes, and policies Knowledge of PGO Operations processes Knowledge of Maximo Previous customer service experience and strong customer service skills Demonstrates critical thinking and takes appropriate action to resolve issues independently with limited supervision Working Conditions Hybrid Mobility Classification – work performed from remote and onsite locations after onboarding; hybrid employees should live within reasonable daily commuting distance to a Duke Energy facility Travel Requirements 5-15% Relocation assistance provided (as applicable) • Represented/Union position: No • Visa sponsorship: No. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Note: To be considered for this position, you must possess all of the basic/required qualifications. #J-18808-Ljbffr
Work Management Specialist II / Sr Work Management Specialist • Florida, NY, United States
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