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Practice Lead for Agency ServicesVirtualVocations • Chandler, Arizona, United States
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Practice Lead for Agency Services

Practice Lead for Agency Services

VirtualVocations • Chandler, Arizona, United States
30+ days ago
Job type
  • Full-time
Job description
To architect and deliver next-generation, customer-centric solutions within the Agency and Broker Services domain, the full-time remote Practice Lead for Agency Services will manage process architecture, agentic automation deployment, and solution strengthening while collaborating closely with client stakeholders. Key responsibilities Redesign end-to-end Agency and Broker business processes for agentic readiness, including onboarding, licensing, and commission management Develop and institutionalize an agentic automation deployment framework that prioritizes and measures agency and broker distribution operations Lead the design and deployment of customer-focused solutions, ensuring alignment with client transformation roadmaps and compliance standards Required qualifications 5+ years of operational experience in Agency and Broker Services, including onboarding, licensing, and commission processing 15+ years of experience as a process architect with a focus on automation and agentic orchestration Strong commercial acumen with the ability to build business cases and ROI narratives for agentic transformation programs Proven experience in solution architecture and proposal development for transformation projects Familiarity with agentic frameworks, automation, AI/ML, and insurance regulatory considerations
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Practice Lead for Agency Services • Chandler, Arizona, United States

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