Leading the evolution of Customer Success analytics, the full-time Senior Manager, Customer Success Analytics will define strategic visions, architect frameworks to enhance customer health, and serve as a key advisor to executive leadership while working remotely. Key responsibilities Define and execute the strategic vision for the global Customer Success analytics roadmap Architect advanced Customer Health and adoption frameworks to mitigate churn and drive expansion Provide strategic oversight of data architecture and systems integration for post-sales reporting Required qualifications 10+ years of experience in Business Intelligence or Analytics within high-growth B2B SaaS organizations Deep understanding of SaaS metrics such as ARR, NRR, and Customer Lifetime Value Proficiency in data architecture principles and engineering oversight, including Snowflake and BigQuery Advanced experience with modern BI tools like Tableau for enterprise-grade visualization solutions BS/BA degree in a related discipline; Master's degree preferred
Senior Manager, Customer Success Analytics • Salinas, California, United States
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