Overview
:
As a Customer Experience Lead, you’ll play a key role in delivering a positive and engaging shopping experience for our customers. You’ll help drive front-end operations, support associates during your shift, and ensure the sales floor is organized, stocked, and ready to serve our customers.
This is a hands-on leadership role where you’ll work closely with store leadership to keep operations running smoothly while modeling Burlington’s core values and customer-first mindset.
What You’ll Do
Lead by example to deliver excellent customer service across the store
Support and coordinate daily front-end operations, including checkout flow and line management
Direct associates during your shift, adjusting priorities to meet business needs
Ensure fast, friendly, and accurate transactions (sales, returns, exchanges,
Help resolve customer concerns and escalate issues when needed
Ensure workload tasks, recovery, and merchandising standards are completed
Perform opening and/or closing duties as assigned
Support proper scheduling of breaks and front-end coverage
Troubleshoot routine register or transaction issues to minimize service disruptions
Partner with store leadership to identify and address service or execution opportunities
Assist with merchandise flow and maintain organization in stock and support areas
Reinforce company policies, safety standards, and operational procedures
What We’re Looking For
A strong customer service mindset with a passion for helping others
Ability to lead, coach, and motivate associates in a fast-paced environment
Strong communication and problem-solving skills
Ability to stay organized and adjust priorities quickly
Team-oriented with the ability to build positive working relationships
Attention to detail and commitment to operational accuracy
Flexibility to work a schedule that includes nights, weekends, and holidays
Experience:
Come join our team. You’re going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day.
Customer Experience Lead - Full Time • Lawton, OK, USA
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