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Vice President of Customer RetentionVirtualVocations • Sunnyvale, California, United States
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Vice President of Customer Retention

Vice President of Customer Retention

VirtualVocations • Sunnyvale, California, United States
4 days ago
Job type
  • Full-time
Job description
Leading customer retention and lifecycle management strategies, the full-time remote Vice President of Customer Retention will oversee performance management, churn reduction, and loyalty initiatives for the company's residential internet customer base. Key Responsibilities Own enterprise-wide retention performance and customer lifetime value by aligning strategy and cross-functional execution Manage lifecycle stages including onboarding, product adoption, and renewal to enhance customer engagement and retention Develop a multi-year roadmap for predictive analytics and AI-driven engagement to improve retention and customer value Required Qualifications 10+ years of leadership experience in customer retention, lifecycle marketing, or related fields, preferably in the internet or telecom industry Proven track record of reducing churn and improving customer lifetime value Strong understanding of customer behavior and competitive dynamics in the broadband market Experience with data-driven segmentation and predictive churn modeling Bachelor's degree required; MBA or advanced degree preferred
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Vice President of Customer Retention • Sunnyvale, California, United States

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