Retirement Processor

Retirement Processor

The New York City Police Pension Fund (NYCPPF or the "Fund") is dedicated to providing superior service to its 33,000 active members and 53,000 retired members of the New York City Police Department. We remain committed to providing courteous, professional service by providing customized attention throughout our lifelong partnership with the uniformed staff of the NYPD and their families. We are looking for individuals with passion, dedication and commitment to excellence and innovation who are interested in adding to our dynamic and collaborative work environment.

The Retirement Processing Unit is responsible for scheduling sessions, preparing the details of a member's retirement and includes pension calculations, rollovers, post-retirement paperwork, etc. They are the first and last phase of the retirement process before a member separates from service. Under the direction of the Supervisor(s) of the Retirement Processing Unit, this candidate will be responsible for performing work as described below.

Duties and responsibilities include, but are not limited to, the following:

• Performs moderately complex data entry, record maintenance, and information retrieval using Microsoft Excel, Word, the Comprehensive Officer Pension System (COPS), and other computer-based systems;
• Calculates retirement benefits by determining eligibility, tier status, service credit, benefit amounts, final withdrawals, and tax implications;
• Assists members with pension applications and ensures all required forms are complete and accurate;
• Reviews and processes retirement documents for accuracy and completeness;
• Maintains, updates, and researches member records while ensuring confidentiality;
• Responds to member inquiries by telephone and other communication channels in a professional, courteous, and timely manner, ensuring information provided is clear, concise, and accurate; escalates complex matters to appropriate personnel when necessary;
• Serves as the Help Desk Liaison and assists with system-related support when assigned;
• Maintains knowledge of retirement policies, procedures, and applicable laws;
• Works on special projects as designated by Supervisor(s) of unit.

Work Location: 233 Broadway, New York, NY 10279 Shift: 9:30AM 5:30PM

Minimum Qualifications

Qualification Requirements 1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or 2. Education and/or experience which is equivalent to "1" above.

Preferred Skills

- Excellent communication and organizational skills - Strong computer skills, including Windows, Word, Excel, and database systems - Strong mathematical and analytical skills - Ability to multitask and manage competing priorities - Knowledge of NYPD organization, policies, and procedures preferred.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.