Manager, Service Projects & Contracts

Overview Based in Downers Grove, IL, Dover Corporation (NYSE: DOV) is a diversified global manufacturer and solutions provider. Dover is headquartered in Austin, TX, with a broad technology development and manufacturing presence worldwide. The Manager, Service Projects & Contracts leads the execution of service contracts and dispenser projects for customers in the petroleum retail industry, overseeing maintenance agreements for fueling equipment and projects involving dispenser replacements, upgrades, and other fueling system improvements. This role provides leadership to Contract Administrators, Project Coordinators, and Project Managers to ensure projects and contracts are completed safely, on time, within budget, and in alignment with customer expectations and company standards. The Manager collaborates with customers, field service teams, sales, finance, and executive leadership to drive operational excellence, customer satisfaction, and profitability. Work arrangement: Hybrid. Location: Downers Grove, IL. We are energized by growth and focus on delivering advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, tank gauging, and related technologies across our global brands under the Dover umbrella. Responsibilities Leadership & Team Management Lead, mentor, and develop a team of Contract Administrators, Project Coordinators, and Project Managers. Establish departmental goals, performance metrics, and accountability standards. Conduct performance evaluations, coaching, and professional development planning. Foster a culture focused on safety, customer service, collaboration, and continuous improvement. Allocate resources and prioritize workloads to meet customer commitments. Contract Management Write customer proposals including high-level scope of work and pricing. Oversee administration of customer maintenance contracts for petroleum dispensing equipment. Ensure contract compliance with customer requirements, pricing agreements, and service level expectations. Review contract renewals, amendments, and change orders. Monitor contract profitability and identify opportunities for operational improvements. Coordinate with Sales to support contract negotiations, renewals, and customer retention. Project Management Manage the execution of dispenser replacement and dispenser upgrade projects from initiation through closeout. Ensure projects are completed safely, on schedule, within budget, and in compliance with applicable codes and customer specifications. Oversee project planning, scheduling, procurement, subcontractor coordination, and resource allocation. Review project budgets, forecasts, and financial performance. Manage project risks, scope changes, and customer communications. Customer Relationship Management Serve as the primary escalation point for key customer issues. Build and maintain strong relationships with customers, service providers, and strategic partners. Conduct project reviews and customer meetings to ensure satisfaction and identify additional business opportunities. Resolve service and project-related concerns in a timely and professional manner. Operational Excellence Develop and improve departmental processes, workflows, and reporting. Monitor project and contract KPIs, including profitability, schedule performance, response times, backlog, and customer satisfaction. Ensure compliance with company policies, safety standards, environmental regulations, and industry requirements. Collaborate with field operations to optimize technician scheduling and project execution. Support implementation of new technologies, systems, and best practices. Financial Management Develop and manage departmental budgets. Review project estimates, labor utilization, material costs, and profitability. Approve project expenditures and contract-related invoices. Monitor financial performance and implement corrective actions when necessary. Requirements Education Bachelor’s degree in Business, Construction Management, Engineering, Project Management, or a related field preferred. Equivalent industry experience may be considered in lieu of formal education. Experience 7+ years of experience managing service operations, contracts, or construction projects within the petroleum retail, fueling systems, or related industries. 5+ years of leadership experience managing multiple direct reports. Proven experience managing customer service agreements and projects. Knowledge, Skills & Abilities Strong leadership and team development skills. Strong business acumen. Excellent project management and organizational abilities. Knowledge of contract administration, budgeting, forecasting, and financial reporting. Strong negotiation and customer relationship management skills. Excellent verbal and written communication skills. Ability to manage multiple priorities in a fast-paced environment. Strong analytical and problem-solving skills. Preferred Qualifications Project Management Professional (PMP) certification. Experience with petroleum equipment. Experience managing multi-site customer programs. Key Performance Indicators (KPIs) Project completion on schedule and within budget. Service contract profitability. Customer satisfaction and retention. Response time and SLA compliance. Project gross margin. Team productivity and utilization. The information contained within this job description overview is not intended to be all-inclusive. This document is subject to change with or without notice. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. Attention Applicants: If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, please let us know. We will determine an alternative way for you to apply. Please contact dfs.hrinquiries@doverfs.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response. #J-18808-Ljbffr