Retail Mortgage Loan Officer

Marlborough, MA, Boston Scientific 100 Boston Scientific Way, Marlborough, Massachusetts, United States of America Job Description Posted Friday, July 3, 2026 at 6:00 AM As an employer, BCU models the dynamic assets of a top workplace, including confidence in company leadership, competitive compensation and benefits, employee development, workplace flexibility, and a passionate employee culture supporting a unified vision. At the Credit Union, you'll have a career in a growing organization and an environment that supports your professional and personal growth. OurWHYis the reason we exist:To Empower People to Discover Financial Freedom.What do you celebrate as your purpose? At BCU we celebrate what makes you authentically YOU!#bYOU This position offers a $40K draw against future commissions earned with uncapped commission earning potential on a tiered commission structure. An average performer is expected to make $119K annually. Summary Support the community mortgage growth initiative by achieving annual production sales goals within our established community charter. Mortgage production will come from the hunter-gather approach. It will be imperative that the RMLO builds lasting relationships within the community and in the real estate community. Role and Responsibilities Generate mortgage loans from the defined community area by establishing and growing real estate agent relationships. Make weekly calls to well established agents in the community and perform lunch and learns to share BCU products and services. Daily use of Salesforce is expected to track all activity including current and future leads and opportunities. Establish strong working relationships with the operations team including processing, underwriting, and closing. Perform activities in support of new ILCRA expectations as defined by BCU Action plan to include outreach for Community Development, Housing Assistance and Down Payment Assistance programs in footprint. Maintain a high NPS score for all closed transactions. Thoroughly complete first mortgage loan applications in the MCP platform including collecting of income, assets, disclosures, ITP, any applicable LOX’s for credit etc. Ensure loan submissions are accurate, timely and profitable. Maintain a working knowledge of investor guidelines. Matrices and required LLPA’s. Consistently achieve monthly and annual sales and service goals, including NPS goals and eNPS. Apply current BCU lending fundamentals, policies, and procedures, including Regulations B and Z, Home Mortgage Disclosure Act and TRID. Provide fundamental credit counseling to members, where appropriate and necessary. Facilitate training and attend conference calls with the real estate brokerages. Comply with all applicable policies, procedures and regulations related to mortgage loan origination. Successfully complete all required registrations or certifications as needed i.e.: comply with safe act requirements including NMLS #. Promote credit union mortgage products and services by hosting a minimum of 6 on-site seminars, webinars. All duties are subject but not limited to the above. Qualifications and Education Requirements Preferred retail mortgage lending experience but not required. An interest in building relationships with customers, real estate agents, and community partners. Strong communication skills and the ability to talk confidently with our members. Comfortable using basic computer programs such as Windows, email, and the internet. A positive attitude with the ability to learn quickly. Able to stay organized, prioritize tasks, and work effectively in a fast-paced environment. Willingness to adapt to changes in the market and remain flexible. Self-motivated with the ability to set goals, follow a plan, and adjust as needed. A desire to grow a successful career in sales and mortgage lending. BCU Shared Values: We foster an environment of INCLUSION. All individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization's success. We act with INTEGRITY. We follow the golden rule without exception. We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons. We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes. We WOW our members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization. We value relationships and referrals and are committed to creating the best work environment possible. From our casual dress code to flexible work arrangements, we’ve created a unique and inclusive culture that supports a healthy work/life balance. For this reason and more, BCU has been named a 2023 Gallup Exceptional Workplace Award Winner . #LoveBCU Marlborough, MA, Boston Scientific 100 Boston Scientific Way, Marlborough, Massachusetts, United States of America #J-18808-Ljbffr